DreamWorks Animation · 9 hours ago
Manager, Post Support Engineering
2350 NW 117 Place, Miami, Florida
Full-time
Onsite
Mid, Senior Level
4+ years expNBCUniversal is one of the world's leading media and entertainment companies. The Manager of Post Support Engineering will lead a team of engineers responsible for supporting cloud-based and on-prem environments, overseeing Post Production ticket escalations and ensuring staff is trained on new processes and technology.
AnimationFilmMedia and Entertainment
Responsibilities
Oversee and develop a geographically diverse team of on-prem and remote engineers, ensuring SLA compliance and operational excellence
Direct trend analysis on ticketing data, setting strategy to eliminate recurring issues
Deliver monthly performance and operational reporting to senior leadership and business units
Oversee escalations to the L3 team while ensuring effective communication and alignment between L1, and clients
Lead weekly engineering conversations, Onboarding sessions for new business units
Regular one-on-one coaching and career development conversations with team members
Ensure internal documentation standards are met, delegating authorship and maintaining oversight of technical content on SharePoint
Build strong vendor, client, and cross-functional engineering relationships to resolve systemic issues and drive platform improvements
Qualification
Required
4+ years of managerial experience in a Post-Production environment
Strong understanding of Avid, Adobe, Azure, and VMware, along with experience in file encoding (Telestream Vantage), Leostream, Teradici PCoIP, networking, file transfer acceleration), and Telestream Diva Archive
Deep knowledge of post-production workflows and ability to guide teams in best practices
Strong analytical and troubleshooting oversight with the ability to direct team resources effectively
Strong collaboration skills across geographically dispersed teams
Adaptable to evolving requirements and dynamic schedules, with the ability to set team priorities
Strong interpersonal and leadership skills, with a focus on building trust and alignment across technical and operational groups within NBCU
Effective crisis management, providing calm leadership and direction during live/on-air incidents
This position is required to be performed full-time from an NBCUniversal-designated worksite
Preferred
Certifications like Cisco, Azure, or Avid ACSR
Company
DreamWorks Animation
DreamWorks Animation SKG, Inc. engages in the development, production, and exploitation of animated films and associated characters
1001-5000 employees
H1B Sponsorship
DreamWorks Animation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (5)
2022 (12)
2021 (13)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$15M2016-04-28Acquired
2015-02-12Post Ipo Equity· $15M
2004-10-28IPO
Leadership Team
Kate Swanborg
SVP, Technology Communications and Strategic Alliances
Shabrayia Cleaver
Associate Producer / Producer (Feature/Short)
Recent News
Crunchbase News
2025-12-09
2025-11-05
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