Ford Motor Company · 1 day ago
Workforce Analyst
Franklin, TN
Full-time
Hybrid
Mid Level
$72K/yr - $162K/yrFord Motor Company is a global automotive industry leader, and they are seeking a Workforce Analyst to optimize workforce capacity and productivity. The role involves forecasting, planning, and providing actionable insights into workforce management across various operations and regions.
AutomotiveAutonomous VehiclesManufacturingTransportation
No H1B
Responsibilities
Partner with core business functions, including Dealer Services, Ford Pro FinSimple Commercial Operations, Collections, Recovery, Bankruptcy (BK), Dealer Credit, ASVL, Customer Services, CATS, and Sales to understand workload drivers, service expectations, and operational priorities
Support global workforce planning and analytics across Ford Credit Europe, Romania, India (FCGBC), Mexico, Canada, and Panama, accounting for regional demand patterns, time zones, and operational models
Develop and maintain workforce forecasts and capacity plans based on demand volumes, historical trends, seasonality, and business initiatives across supported regions and functions
Translate demand forecasts into staffing requirements, including headcount, position management, schedule coverage, and capacity allocation across global teams
Utilize Desktop Process Analytics (DPA) and related tools to analyze employee activity, productivity, idle time, non-productive time, and system usage across regions and delivery centers
Identify productivity trends, operational bottlenecks, and capacity optimization opportunities while ensuring responsible, compliant, and ethical use of monitoring data
Monitor real-time and near-term staffing and productivity performance; proactively identify risks and recommend corrective actions to protect service levels and financial targets
Maintain accurate headcount, position, and labor budget tracking aligned with approved plans across multiple geographies
Build and maintain workforce, productivity, and financial models to support operational planning, scenario analysis, and executive decision-making
Produce standardized and ad-hoc reports, dashboards, and executive summaries providing global visibility into capacity, utilization, productivity, and cost drivers
Collaborate with Finance, HR, Operations, and Technology partners to align workforce strategy with business goals and regional requirements
Support internal controls, audit readiness, and documentation related to workforce and productivity analytics across global operations
Drive continuous improvement through automation, data integration, and enhancement of analytical tools and dashboards
Clearly communicate assumptions, insights, risks, and recommendations to leadership and cross-functional stakeholders across regions
Qualification
Required
High School Diploma or equivalent
Experience in an analytical, operations, business intelligence, or data-focused role
Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable business insights
Demonstrated technical aptitude and comfort working with large datasets, reports, dashboards, and analytical models
Experience in supporting or working closely with core business operations such as Dealer Services, Credit, Collections, Recovery, Customer Services, Sales, or related operational functions
Working knowledge of workforce, productivity, or operational performance metrics, with the ability to learn and apply workforce management concepts
Experience analyzing productivity, utilization, or process data, including exposure to Desktop Process Analytics (DPA) or similar activity monitoring and digital analytics tools
Proficiency with Microsoft Excel and other data analysis or reporting tools
Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work effectively with minimal supervision
Strong communication and relationship-building skills, working closely with internal departments, vendors, IT, L&D, and fellow team members to ensure all changes and updates are consistently shared
Proven ability to handle sensitive workforce, productivity, and financial data with discretion, integrity, and professionalism
Preferred
Bachelor's Degree in Business Administration, Finance, Analytics, Data Science, Information Systems, or a related field, or equivalent experience
Experience in workforce management, capacity planning, forecasting, or business intelligence roles
Experience supporting global operations or delivery centers (e.g., Europe, India, Canada, Latin America)
Proficiency with SQL, Python, or other data querying, automation, or scripting tools
Experience building dashboards and reports using business intelligence tools such as Power BI or Tableau
Familiarity with integrating data from workforce management platforms, DPA tools, HR systems, financial systems, and operational applications
Strong understanding of operational metrics, productivity measurement, and workforce optimization in enterprise environments
Experience working with a variety of stakeholders and competing priorities
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Motor Company
We don't just make history -- we make the future.
Founded in 1903
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
2026-01-25
2026-01-24
Company data provided by crunchbase