Horizon Recovery · 17 hours ago
Specialty Program Coordinator
Glendale, Arizona, United States
Full-time
Hybrid
Mid LevelHorizon Recovery is focused on providing effective specialty programs, and they are seeking a Specialty Program Coordinator to drive adoption and measurable impact for these programs. This role emphasizes operational integration and ensuring consistent implementation of specialty programs across teams and locations, while also addressing staff resistance to new tools and workflows.
Addiction TreatmentHealth CareMental Health
Responsibilities
Own Horizon’s internal adoption strategy for assigned specialty programs (e.g., Journey.do, neurofeedback)
Ensure specialty programs are implemented consistently across teams, locations, and levels of care
Identify gaps between program intent, staff workflows, and real-world usage; drive corrective actions through training, workflow adjustments, and leadership escalation
Support thoughtful sequencing of rollout to reduce overwhelm and increase sustained adoption
Serve as the internal champion and “cheerleader” for AI-enabled specialty program use, helping staff understand value, purpose, and guardrails
Build belief and buy-in through persuasive communication, practical examples, and visible wins—not theory
Anticipate skepticism and proactively address concerns with clarity, professionalism, and alignment to Horizon’s mission and care philosophy
Reinforce that technology and AI exist to support people and practice, reduce burden, and improve consistency—rather than add complexity
Use administrative tools, dashboards, and audit views within specialty platforms to monitor adoption and engagement
Track platform usage patterns by role/team/location and identify breakdowns, inconsistency, or drift from expected workflows
Maintain a clear view of operational implementation health: what’s working, what’s stuck, what’s being avoided, and where value is proven
Monitor and flag employee resistance, avoidance, or below-acceptable use of specialty programs
Escalate patterns promptly to leadership (Program/Ops leadership) when resistance persists or acceptable use expectations are not being met
This role is not responsible for discipline or performance management and will not participate in corrective action processes
The Coordinator’s responsibility is objective visibility and timely escalation—not enforcement
Coordinate and support training efforts for specialty programs (initial rollout, refreshers, onboarding, and role-based reinforcement)
Partner with program leadership and vendor partners to ensure training is role-appropriate, practical, and aligned to real workflows
Identify training gaps based on observed adoption trends and audit findings; drive targeted retraining plans
Serve as Horizon’s primary point of contact for specialty program partners
Translate Horizon’s operational needs into clear requests, requirements, and feedback for external partners
Coordinate issue resolution, workflow clarification, feature needs, and adoption barriers with vendors—while keeping Horizon leadership informed
Ensure partner engagement stays focused on scaled impact and fidelity, not just features or “activity.”
Partner closely with Horizon’s Data and Systems Analyst to define specialty program KPIs, reporting requirements, and data sources
Contribute to building and refining the reporting architecture so data is clean, reliable, and decision-ready across systems
The Coordinator is accountable for ensuring reports are delivered consistently and clearly to leadership and stakeholders on an agreed cadence
The Coordinator may leverage the Data and Systems Analyst to generate reports, dashboards, and automated outputs, consistent with the analyst’s shared-service model across departments
Review specialty-program reports for clarity, relevance, and actionability; translate data into operational insights and recommendations
Work with the Data and Systems Analyst and appropriate clinical leadership to ensure regular, measurable outcomes reporting is produced for clients participating in specialty programs
Ensure reporting includes not only engagement and adoption metrics, but also clinical outcomes measures and trends that leadership can use to evaluate effectiveness (e.g., symptom change measures, treatment progress indicators, completion/retention metrics, discharge outcomes, readmission indicators, and other Horizon-defined measures)
Identify gaps in data capture and coordinate improvements so that specialty program impact can be evaluated credibly over time
Qualification
Required
Strong relationship-building and persuasive communication skills; able to drive adoption with skeptical staff
Demonstrated experience leading implementation, adoption, training, or operational change (preferably in healthcare/behavioral health)
Comfortable working hands-on in software platforms using dashboards, admin tools, and reporting views
Ability to simplify complex programs into clear, role-based workflows and expectations
High accountability, follow-through, and willingness to escalate issues early
Organized, proactive, and outcomes-oriented; able to manage multiple parallel initiatives
Preferred
Experience in behavioral health, recovery services, human services, or similarly regulated environments
Experience supporting AI-enabled tools or data-informed operations (applied, not theoretical)
Familiarity with program fidelity concepts and implementation best practices
Experience partnering with analytics/data roles to define KPIs and build reporting that leaders actually use
Bachelor's degree in a related field (or equivalent practical experience)
Company
Horizon Recovery
Horizon Recovery offers adolescent mental health and substance abuse treatment with outpatient and telehealth services.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Carlisle
Founder
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