Rolls-Royce · 3 hours ago
Account Manager
Washington, DC
Full-time
Hybrid
Mid, Senior Level
$137K/yr - $223K/yr
3+ years expRolls-Royce is a leading company in the aerospace industry, currently seeking an Account Manager to join their Civil Aerospace Customer Regional Team. The role focuses on managing customer relationships and ensuring customer satisfaction throughout the product and service lifecycle.
AerospaceAutomotiveEnergyIndustrial ManufacturingLogisticsMachinery ManufacturingManufacturing
Responsibilities
Own, define & implement customer account strategies, using the account management process to integrate all aspects of the Rolls-Royce relationship with customers and direct resources to support the attainment of the account objectives
Review and validate business forecasting inputs for the Customer accounts, as well as deliver the Customer account revenue & cash plan working with the Regional Finance BP, whilst ensuring accounts are managed in accordance with Compliance and ABC/EC policies
Manage threats and deliver cash and profit opportunities relative to budget. Work with the Sales & Transitions team to deliver new OE and services sales targets
Build key relationships and act as a key integrator of all activities across a given Customer
Foster new airline relationships and grow Rolls-Royce’s customer base in your region. Develop and maintain airframer customer team relationships to maximize Rolls-Royce’s opportunities and represent Rolls-Royce at external customer-oriented events and conferences
Set and deliver Customer Satisfaction targets. Work with Services, Engineering and other relevant parties to ensure customer specific targets are met. Drive consistently high NPS
Qualification
Required
Associate degree with 7+ years of experience, in commercial aviation, business aviation, aerospace or other business to business / business to government sectors featuring long-term product and/or service relationships with multi-year customer contracts or high value aftermarkets, OR
Bachelor's degree with 5+ years of years of experience, in commercial aviation, business aviation, aerospace or other business to business / business to government sectors featuring long-term product and/or service relationships with multi-year customer contracts or high value aftermarkets, OR
Master's degree with 3+ years of years of experience, in commercial aviation, business aviation, aerospace or other business to business / business to government sectors featuring long-term product and/or service relationships with multi-year customer contracts or high value aftermarkets, OR
JD/PhD, OR
9+ years of years of experience, in commercial aviation, business aviation, aerospace or other business to business / business to government sectors featuring long-term product and/or service relationships with multi-year customer contracts or high value aftermarkets
Preferred
Experience in a customer-facing role, such as Customer Management, Services, Commercial or Sales
Must possess the aptitude to lead a multi-disciplinary, diverse regional team to deliver agreed objectives
Ability to consult, collaborate with, and influence across all levels, including leadership both within and external to Rolls-Royce
Good project management skills, and an ability to multi-task effectively
Strategic thinking, and an ability to anticipate customer needs from a good understanding of their medium-to-long term direction
Demonstrated business acumen skills, value creation and an ability to quickly grasp the value of different levers in a negotiation to ensure a positive outcome
Benefits
Bonus
Employee support assistance
Employee discounts
Health
Dental
Vision
Disability
Life and accidental death & dismemberment insurance
Flexible spending account
Health savings account
401(k) retirement savings plan with a company match
Employee Assistance Program
Paid Time Off
Certain paid holidays
Paid parental and family care leave
Tuition reimbursement
Long-term incentive plan
Company
Rolls-Royce
Rolls-Royce provides aerospace engines, power systems, defense propulsion, marine solutions, and comprehensive MRO services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$276.65MKey Investors
UK Space AgencyUnited States Navy
2024-07-22Grant· $6.21M
2024-04-08Grant· $1.49M
2023-03-17Grant· $3.53M
Leadership Team
Tufan Erginbilgic
Chief Executive Officer
Marius Swoboda
Head Design System Eng.
Recent News
2026-01-22
2026-01-22
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