The Barkan Companies · 1 day ago
Resident Services Coordinator
Allentown, PA, US
Full-time
Onsite
New Grad, Entry Level
$21.63/hr - $24.04/hrThe Barkan Companies is a leading property management firm serving over 200 residential communities across 8 states. The Resident Services Coordinator plays a pivotal role in enhancing the living experience for residents by organizing events, addressing concerns, and ensuring high-quality service delivery.
Real Estate
Responsibilities
Develop and implement community programs and events that promote resident engagement and satisfaction
Start and complete Reasonable Accommodations for all residents
Serve as the primary point of contact for residents, addressing inquiries, concerns, and requests in a timely manner
Open and Close Work Orders submitted by residents
Collaborate with property management to ensure that all resident services are delivered effectively and efficiently
Maintain accurate records of resident interactions and feedback to inform future initiatives and improvements
Keep files locked, and update files as needed
Conduct regular surveys and assessments to gauge resident satisfaction and identify areas for enhancement
Respond to resident inquiries, concerns, and complaints in a timely and professional manner
Facilitate communication between residents and property management
Assist residents with service requests and follow up to ensure satisfaction
Develop and maintain relationships with local service providers
Monitor and report on resident satisfaction and feedback
Collaborate with team members to improve resident services and experiences
Manage and update resident database with contact details and preferences
Tracks resident referrals to community programs and other outcome measurements that show program impact
Builds a sense of community by providing programs and activities that engage residents and promote socialization
Creates monthly calendar and property newsletter with input from Property Manager and other staff as required
The RSC will act as the liaison between residents and management, community-based agencies, and/or regional government entities while keeping information confidential
Provide required reports to managing agencies
Must assist office personnel with administrative duties as required
Qualification
Required
Experience in event planning or community outreach
Familiarity with property management software and tools
Knowledge of local resources and services available to residents
Excellent communication and interpersonal abilities, which are essential for building relationships with residents and addressing their needs effectively
Organizational skills are crucial for planning and executing community events that foster engagement and satisfaction
Problem-solving skills will be utilized daily to resolve resident concerns and improve service delivery
High school diploma or equivalent; a degree in hospitality, business administration, or a related field is preferred
Proven experience in customer service or community engagement roles, preferably in a residential or property management setting
Strong communication and interpersonal skills, with the ability to build rapport with diverse resident populations
Preferred
Prior experience preferred in an upscale residence or hotel environment
Bi-lingual preferred but not a deal breaker
Benefits
Medical/Dental/Vision
Flexible Spending Accounts
Life Insurance
Short and Long-Term Disability
Paid Time Off
401(k) Match
Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance
Employee Assistance Program
Company
The Barkan Companies
Headquartered in Boston, The Barkan Companies are a diversified group of real estate businesses with a solid record of success in property management, construction and development.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase