NEOGOV · 18 hours ago
Information Technology Technician #53-26
CA 92626, CA
Full-time
Onsite
Entry Level
$62K/yr - $75K/yr
2+ years expNEOGOV is a technology company that provides solutions for public sector organizations. They are seeking an Information Technology Technician to provide technical support for computer systems, peripherals, and software at various school sites and district facilities, while also handling help desk inquiries and troubleshooting user problems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Respond to help desk inquiries; assign work order tickets to site technicians utilizing assigned software; escalate unsolved trouble calls to appropriate technical personnel based on established escalation criteria
Troubleshoot user problems utilizing remote desktop access; assure account request validity within an assigned database; reset customer passwords and test account status to determine activity
Operate, install, configure, test and perform minor repairs to district computer equipment, software and related peripherals; troubleshoot computer equipment and peripheral devices and report need for major repairs to appropriate personnel
Provide instruction and assistance to District personnel in the operation and care of computer equipment, hardware and software; provide loaner equipment to staff members; assure equipment is joined to District network domain and receives district standard application inventory
Perform upgrades on computer equipment and software as directed
Consult with vendors, service providers and technical support regarding purchase of parts, status of repairs and answers to software and hardware related questions
Communicate with other departments and District personnel to coordinate activities and provide technical assistance
Drive a vehicle to various sites to conduct work; prioritize and respond to emergency service calls
Maintain a variety of records and reports related to computer repairs and inventory; update databases as necessary; process service requests and verify computer specifications
Convert documents as directed
Using a variety of communication methods, provides on-line support and assistance to users, Help Desk support and remote control of user systems as directed
Provides limited technical support for word processing, spreadsheet, database, and other applications
Operate a variety of testing equipment and hardware and power tools
Assist other departments on special projects as assigned
Qualification
Required
Graduation from high school supplemented by college-level course work in information technology
Two years experience in the installation, operation, maintenance and repair of computer systems, peripherals and related equipment
Valid California driver's license
Benefits
Comprehensive health benefits program: including medical, vision, dental and life insurance.
Optional participation in a Flexible Spending Account (medical and dependent care).
Defined retirement benefit through the California Public Employees' Retirement System (CalPERS).
12 vacation days during the first year of employment.
12 sick days each fiscal year.
Up to 15 paid holidays.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase