Envista Holdings Corporation · 17 hours ago
Customer Support Representative
United States of America, New Jersey, Mahwah
Full-time
Onsite
Entry Level
$28.60/hr - $32/hr
2+ years expEnvista Holdings Corporation, through its subsidiary Nobel Biocare USA, is seeking a Customer Support Representative to provide support on dental products and services. The role involves assisting customers via various communication channels and ensuring accurate information is maintained while addressing customer inquiries and issues.
DentalMedical Device
Responsibilities
Speak directly with Dental Professionals about products and services offered
Ensures that appropriate customer information is current and accurate
Asking follow up questions to customers to ensure accuracy
Document product complaints in accordance with company guidelines for FDA Regulations
Work with the sales team and customers to analyze problems and provide thoughtful, workable solutions to each issues
Maintain an optimal level of technical product knowledge, service offerings, database information, etc. in order to provide accurate and professional answers in a variety of situations to a variety of customers
Work with members of a various production process departments to provide customers and field personnel with accurate product and service, in order to optimize customer experience
Work closely with Production Department to ensure timely delivery of all orders, as well as checking order status, etc
Maintain call volume and call quality as indicated by specific department metrics
Perform other duties as assigned
Qualification
Required
Knowledge of Microsoft Office (Excel is primary focus), SAP, Microsoft Dynamics (CRM) and other data entry applications preferred
Typing speed of 30 wpm
Dental Knowledge Required
Dental Prosthetic and Dental Implant product knowledge a plus
Knowledge of exocad, 3shape or DTX a plus
Knowledge of full arch and photogrammetry a plus
Knowledge of SprintRay 3D Printing a plus
Ability to perform basic business math skills as it relates to business calculations
Must be an active listener with an ability to effectively articulate both verbally and written to customers, doctors and management
Must be flexible, organized and be extremely detail oriented
Ability to effectively multi-task in a fast-paced corporate environment
Must possess a professional demeanor and an overall positive attitude
Have an innate customer service mentality and understand that our customers come first
Ability to work under pressure and maintain composure with little supervision
It is critical that this role functions well in a team environment and is willing and able to fill in for others in the department
Dental technology, chair-side surgical, dental technician, laboratory technician, clinical or patient coordinator and/or restorative practice experience required
Preferred
2 years experience in customer service in a manufacturing environment preferred
2 years of college or equivalent experience preferred
Benefits
Annual performance bonus
Medical/dental/vision benefits
401K match
Company
Envista Holdings Corporation
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives.
10001+ employees
H1B Sponsorship
Envista Holdings Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (9)
2022 (13)
2021 (14)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$885M2023-08-07Post Ipo Debt· $435M
2021-12-24Acquired
2020-05-18Post Ipo Debt· $450M
Leadership Team
P
Paul Keel
Chief Executive Officer
Robert Befidi
President of Diagnostics
Recent News
2025-10-31
Morningstar.com
2025-10-31
MarketScreener
2025-10-31
Company data provided by crunchbase