NEOGOV · 14 hours ago
Principal IT Production Engineer
Chinook Building 401 5th Avenue Seattle, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $177K/yr
6+ years expNEOGOV is seeking a highly skilled Principal IT Production Engineer to support and administer their application portfolio, acting as a technical lead for application projects. The role involves extensive knowledge in software administration, integration, and scripting, along with troubleshooting complex technical issues and collaborating with cross-functional teams to enhance services.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Establish and upgrade application systems and associated servers, databases, scripts and integrations for lifecycle management and to implement technology roadmaps
Troubleshoot system issues and coordinate progress with customers and stakeholders, while collaborating with vendors, and KCIT cross-functional teams
Act as final point of escalation in application system support
Establish and support system documentation and cross-train team members on technical systems
Act as technical lead for application projects, overseeing KCIT technical requirements for systems and coordinating and collaborating with customers, stakeholders, vendors and KCIT cross-functional teams
Build presentations and present for architectural reviews for phase gate approval
Utilize organizational and time management skills while balancing several ongoing projects and system maintenance
Regularly interact with customers, vendors, and cross-functional KCIT teams
Continuously learn about and apply knowledge on technologies and systems being utilized within KCIT
Participate in an After-Hours Support Rotation
Qualification
Required
Possess a BS or MS in Computer Science, Computer Engineering, or have an equivalent combination or education and work experience
Have six or more years of experience with Microsoft products, software support expertise and application integrations
Basic understanding of runtime, middleware, OS, virtualization, servers, storage and networking technologies
Good understanding of IAAS and PAAS. Basic proficiency in Azure Cloud services
Possess knowledge with Agile methodology
Oversee technical project aspects, including scope, communications, priorities, goals, and deliverables with stakeholders
Support architecture design needs and assist in resolving technical issues
Document new technologies, provide in-team training, and ensure system documentation is available and current
Lead change management, design and architectural reviews, and risk mitigation processes
When serving as the technical lead on projects, provide direction, cross-training, and guidance to team members and other KCIT staff as appropriate
Communicate and present solutions, business process improvements, and integrated business and technical requirements, to technology architects and stakeholders
Experience in use of Azure DevOps to track work item assignments, manage pipelines, and store code
Provide solutions-oriented recommendations to customers for software use cases, including defining problems, solutions, and determining the best solutions
Possess excellent written and oral communication skills and demonstrate excellent customer service communication skills
Be quality-conscious, reliable, and know how to follow up effectively with others
Manage and track multiple tasks while navigating competing priorities
Have effective time management while juggling multiple assignments
Provide Tier 2 and Tier 3 support for applications service requests and incidents
Provide technical support for our portfolio of applications, including design, implementation, maintenance, and system administration
Review current configurations and standards to identify, design, plan, recommend, and implement improvements
Write scripts for automation, reporting, and standardization of operational processes
Participate in the development and updating of technical roadmaps, as well as the design and implementation of solutions
Provide day-to-day operational system support to ensure high availability and optimal performance
Troubleshoot and resolve complex technical problems, serving as the final escalation point when necessary
Be available to provide support for service issues or failures as needed
Experienced in understanding security and administration best practices for applications – following KCIT security protocols
Demonstrate experience utilizing PowerShell and developing scripts
Possess skill in configuring monitoring using SCOM, Orion, or other similar systems
Experience in using APIs (Application Programming Interface)
Experience in Azure Cloud permissioning – including Azure Guest account configuration
Experience with AD group configuration and MIM configuration (Microsoft Identity Management)
Experience in working with VPN tunnels
Experience establishing SSO Single Sign On, and Azure Entra access management
Experience renewing server certificates
Experience in establishing and maintaining system configuration Items (CMDB)
Exhibit major incident response and resolution skills, advanced problem-solving and troubleshooting skills, and root cause analysis skills to identify potential improvements to the environment
Possess basic knowledge and understanding of software development languages and tools
Demonstrate strong research, data collection, organization, and analysis skills
Exhibit expertise and experience with complex technical activities
Preferred
ITIL Foundation certification desired
Project Management/SCRUM experience desired
Microsoft Certifications including Azure is desired
Benefits
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase