CooperVision · 10 hours ago
IT Operations Analyst
Gilbert, AZ
Full-time
Hybrid
Mid, Senior Level
5+ years expCooperVision, a division of CooperCompanies, is a leading manufacturer of soft contact lenses. They are seeking an IT Operations Analyst to ensure that all operational IT related service needs are delivered while following security and compliance procedures.
Health CareManufacturingMedical Device
Responsibilities
Identify problems, devise, and deliver proactive solutions to enhance quality of service and to prevent future problems. As required, analyze and highlight incident trends
Supports the implementation of regional and global IT projects. Increased involvement with local IT and business initiatives. Provides related incident resolution supporting service transition
Administers enterprise class IT systems and tools, including highly virtualized client computing environments
Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations
Executes accurate Access Management while following IT Security & Compliance procedures (Sarbanes Oxley)
Create and maintain knowledge documents, usage guides and FAQs for both IT and business team members. Develop and deliver user training
Promotes user adherence to the organization’s IT policies
Collaborate with specialized teams supporting the client computing infrastructure and systems
Liaise with global third-party client computing partners. Increased involvement with local IT agreements and vendors
Provide onsite and remote Service Management support functions, including incident resolution and request fulfillment to meet published SLA’s
While following the Service Management process, ensure all incidents and requests from customers are recorded and updated within the Service Management tool
Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software
Manage the client computing hardware and software lifecycles. Provides effective IT Asset Management
Escalate tickets in accordance with IT procedures
Maintain and develop professional and technical knowledge by attending educational workshops, training events, reviewing applicable technical materials
Participates in the IT Operations out of hours support rotation
Qualification
Required
Excellent technical knowledge of client computing hardware and software, including Microsoft Windows, Microsoft Office (and related products/cloud services), Active Directory Services, Systems Management and Deployment
Working technical knowledge of current protocols, operating systems, and standards
Technical knowledge of mobile devices (smart phones, tablets, etc.)
Ability to read and understand technical manuals, procedural documentation, and guides
Ability to conduct research into technical problems and products as required
Proven analytical and problem-solving abilities
Strong customer service orientation, at ease liaising with all levels of the business
Comprehensive written, verbal, and interpersonal communication skills
Ability to present ideas in business and customer-friendly language
Proficient in conducting group and/or individual user training
Ability to effectively organize, prioritize and execute tasks in a high-pressure environment
Extremely team-oriented and skilled in working within a collaborative environment
Ability to collaborate with resources within multiple business support teams
Extensive support experience with current client computing operating systems and applications
Familiarity with the principles of ITIL Service Management
Proven track record of delivering against SLAs and Service Management targets
Experience supporting hardware including laptops, desktops, mobile devices, peripherals etc
Education: College diploma or university degree in a related information technology field and/or minimum 5 years equivalent work experience
Preferred
Familiarity with IT procurement processes preferred
Experience of supporting project implementations
Certifications and professional qualifications etc. desired
Company
CooperVision
CooperVision is one of the world’s leading manufacturers of soft contact lenses and related products and services. It is a sub-organization of The Cooper Companies.
5001-10000 employees
H1B Sponsorship
CooperVision has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (14)
2022 (7)
2021 (13)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Michael Good
Divisional Chief Financial Officer
Recent News
2026-01-06
FierceBiotech
2025-09-28
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