ACT1 Federal · 18 hours ago
Junior Defense Travel System (DTS) Support Specialist
San Diego, CA
Full-time
Onsite
Entry Level
$68K/yr - $75K/yr
2+ years expACT1 Federal is a 100% employee-owned company serving the Department of Defense for nearly thirty years. They are seeking a Junior Defense Travel System (DTS) Support Specialist to manage the NAVWAR GTCC program and provide customer support for travel-related inquiries.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Ensure all customer inquiries are responded to within one (1) business day and monitored until resolved
Process check-in and check-out requests for new, transferring and departing employees
Monitor and analyze the GTCC online system and IntelliLink reports for misuse, abuse and delinquencies
Apply working knowledge of laws and regulations pertaining to travel and the GTCC program
Effectively navigate applicable software and systems, such as Defense Travel System (DTS), GTCC Software, IntelliLink, Microsoft applications and the Navy ERP program
Maintain records of support services on database tracking tools and document management systems
Actively engage with DTMO's Travel Assistance Center (TAC), to identify and resolve issues from the Major Command perspective
Perform administration functions in DTS, including maintenance of employee and Defense Travel Administrator profiles, permission levels and access, and routing lists
Provide travel help desk customer service support
Update outstanding TAC trouble tickets and report to Government Task Lead(s)
Qualification
Required
Associate's degree
At least 2 years' Defense Travel System (DTS) help desk and GTCC experience is required
Active Secret or above clearance is required
Benefits
Medical/Dental/Vision Insurance
ACT1 Employee Stock Ownership Plan (ESOP)
Company Paid Life and AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
401K with employer match
Paid Time Off
Paid Holidays
Parental Leave
Military Leave
Education, Training & Professional Development
Voluntary Accidental Injury/Critical Illness/Hospital Care
Voluntary Pet Insurance, Legal Resources, and Identity Protection
Company
ACT1 Federal
ACT1 Federal LLC ("ACT1"), ACT1 in ACTION is all about taking bold, innovative actions to deliver for our customers and our workforce.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Niggel
CEO
Andrew Hill
Chief Financial Officer
Company data provided by crunchbase