TruPartner Credit Union · 6 hours ago
Card Coordinator
Cincinnati,OH,US
Full-time
Onsite
New Grad, Entry LevelTruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious Card Coordinator to assist our members with disputes, reporting, and prompt and professional member service as it relates to debit and credit cards. The role involves coordinating card operations, resolving member card issues, and ensuring members receive timely and effective service.
Banking
Responsibilities
Assumes responsibility for the efficient and effective operations of the card department
Works closely with internal and external members to resolve questions and/or issues with cards
Monitors plastic card inventory
Monitors and responds to various reports, including but not limited to Lost/Stolen Cards, Settlements, Disputes
Monitors and responds to core system card reports, including but not limited to the following: Address Change Report - Cards, Credit Card Negative Balance, Non-Activated Cards, Card Re-issue Report, ATM File Update Manager Exceptions, Card Order Exceptions
Prepares periodic reports on card activity as requested
Processes cards returned to TruPartner as 'undeliverable'
Contacts members to inform them cards have been returned
Obtains correct mailing information
Investigates and processes card disputes
Processes disputes in a timely and accurate manner
Follows Reg E dispute regulations
Follows internal dispute processing procedures
Keeps members informed of dispute status
Responds to members' questions regarding disputes
Monitors care and core system Dispute reports to ensure timely responses
Responds to Compromised Card Alerts
Reviews reports
Notifies members, order new cards, blocks compromised cards, if necessary
Establishes and maintains effective and professional business relationships with members
Resolves members' requests and questions promptly and courteously
Keeps members properly informed of Credit Union policies and procedures
Ensures the Credit Union's professional reputation is projected and maintained
Actively and professionally cross sells Credit Union Products and services
Establishes and maintains effective communication and coordination with co-workers and with management
Keeps management informed of area activities and of any significant problems
Provides suggestions for improved service
Attends meetings as required
Assists area personnel as needed
Assists in training and cross training co-workers
Ensures proper maintenance, cleanliness, and security of work area, desks, equipment, etc
Performs other duties as assigned
Qualification
Required
Sociable and ambitious personality
Ability to assist members with disputes, reporting, and member service related to debit and credit cards
Positive attitude with a focus on social interaction
Experience in providing excellent customer service
Ability to work in a team-oriented environment
Ability to coordinate ATM/Debit and Credit card plastics operations
Research and resolve member card issues
Investigate and process member card disputes
Ensure prompt and professional service to members
Actively cross-sell Credit Union services
Monitor plastic card inventory
Monitor and respond to various reports related to card operations
Prepare periodic reports on card activity
Process disputes in a timely and accurate manner
Follow Reg E dispute regulations
Keep members informed of dispute status
Respond to members' questions regarding disputes
Review and respond to Compromised Card Alerts
Establish and maintain effective and professional business relationships with members
Resolve members' requests and questions promptly and courteously
Keep management informed of area activities and significant problems
Attend meetings as required
Assist area personnel as needed
Ensure proper maintenance, cleanliness, and security of work area
Benefits
Health, dental, vision, and prescription coverage
Life and disability insurance and some health insurance plans are at no cost to employees
Immediate enrollment in our 401(k) plan
Free parking
Onsite gym available 24/7
Generous Paid Time Off (PTO) policy that includes 9 paid holidays
24 hours/year of time off to volunteer
2 paid in-service days
Tuition and student loan assistance
Company
TruPartner Credit Union
TruPartner Credit Union is the result of the merger of Communicating Arts Credit Union and Cincinnati Central Credit Union.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Dreyer, CPA
Chief Financial Officer
Company data provided by crunchbase