Help Desk Support Specialist jobs in United States
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GDI Infotech · 17 hours ago

Help Desk Support Specialist

positionAlbuquerque, NM
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date1+ years exp

GDI Infotech is seeking a Help Desk Support Specialist to join their growing team. This role involves providing technical support for internal and external systems, troubleshooting issues, and collaborating with various teams to ensure timely incident resolution.

Information ServicesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
John Katich
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Responsibilities

Provide Tier 1 or Tier 2 technical support for internal and/or external systems, applications, and infrastructure
Troubleshoot complex technical issues across networking, systems, hardware, and software
Collaborate with engineering, IT, and support teams to ensure timely resolution of incidents
Escalate issues when needed while maintaining ownership of resolution lifecycle
Document solutions, technical processes, and recurring issues for continuous improvement
Contribute to projects involving system upgrades, migrations, and performance optimizations
Maintain a high level of customer service and professionalism in all support interactions

Qualification

Technical support experienceNetworking knowledgeOperating systems knowledgeTicketing systems experienceIndustry certificationsITIL familiarityProblem-solving skillsCommunication skills

Required

1–5 years of experience in technical support, IT operations, or systems administration
Solid understanding of networking, operating systems (Windows/Linux), and common support tools
Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow)
Strong problem-solving and communication skills

Preferred

Industry certifications (e.g., CompTIA, Cisco, Microsoft, AWS, etc.)
Experience supporting hybrid or distributed teams
Familiarity with ITIL practices or structured support models
Comfortable working independently and taking ownership of technical problems

Company

GDI Infotech

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GDI Infotech is a talent matchmaking company.
dateFounded in 1993
location
Ann Arbor, Michigan, USA
people-size51-200 employees
web-link
https://www.gdii.com/

H1B Sponsorship

GDI Infotech has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Bhushan Kulkarni
Founder and Chairman
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Company data provided by crunchbase