Rio Grande · 6 hours ago
Quality Management I - Customer Service Call Center Associate
Albuquerque, NM, US
Full-time
Hybrid
Entry Level
2+ years expRio Grande is a Berkshire-Hathaway manufacturer/distributor dedicated to providing exceptional service to independent jewelers and artisans. They are seeking a Customer Service Call Center Associate to engage with customers, identify their needs, and ensure a high-quality customer service experience while managing orders and feedback.
JewelryPackaging ServicesPrecious Metals
Responsibilities
Speak with customers via phone, chat and email identifying the customer’s needs and how our products and services best serve those needs
Handle customer interactions in a friendly, professional manner to ensure an excellent customer service experience
Share the benefits of loyalty and marketing programs with customers
Process customer orders efficiently while providing relevant upsell/cross sell options for the customer
Collect and share customer feedback and comments
Collaborate with Quality Management teammates on escalated customer service issues
Collaborate with teammates to recommend and create process improvements
Engage in opportunities for on-going training for jewelry making products and processes
Effectively manage multiple business computer/software applications to serve the customer, including HubSpot and SAP
Qualification
Required
A minimum of 2 years' experience in customer service and sales and a passion for going above and beyond to help customers grow their businesses
Demonstrated computer proficiency in Microsoft Office, and CRM tools and operating with multiple software programs at one time
An ability to gather and analyze information to quickly understand the customer's core issues and convey a solution
Active listening skills
Experience in de-escalation techniques
A proactive and self-motivated track record along with a passion for learning and applying new skills
Excellent verbal and written communication skills
Preferred
Bilingual in Spanish, a plus
Benefits
Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
401(k) matching program
Paid time-off benefits, plus an additional seven paid holidays
Paid life insurance and optional additional life insurance
Long-term and short-term disability
Flexible spending account
Pet insurance
Tuition reimbursement
On-site gym and company wellness program
Bereavement leave
Employee discounts at Rio Grande
Local and national discounts on various travel and entertainment
Competitive compensation, including an opportunity to share in the profits
Company
Rio Grande
Rio Grande jewelry making supplies for the best in jewelry findings and gemstones, tools, jewelry supplies and equipment.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-08-21
Company data provided by crunchbase