Raytheon · 11 hours ago
Field Service Supervisor (OCONUS Rotation)
McKinney, TX
Full-time
Hybrid
Mid, Senior Level
$87K/yr - $165K/yr
5+ years expRaytheon is a leader in defense and aerospace, committed to helping the nation and allies defend freedoms. The Field Service Supervisor will provide technical and business support, manage a team of field service representatives, and ensure operational goals are met while maintaining compliance with policies and procedures.
Intellectual PropertyInternetWeb Hosting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage a team of deployed field service representatives along with direct report employees
Plan and set day-to-day operational goals within a clearly defined area of responsibility
Review Field Service Representatives status for accuracy and program compliance
Assign tasks to a team to achieve operational targets, service standards, etc
Provide day-to-day work direction for team, focused on maintaining steady workflow and productivity and resolving operational decisions
Communicate with parties within and outside of own team, which may include external customers or vendors depending upon the job
Make minor changes in systems and processes to solve problems or improve effectiveness of the work area
Ensure policies, practices and procedures are followed by direct reports
Manage technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers
Troubleshoot technical problems and issues and recommend actions to company or customer representatives
Act as local on-site representative to the customer’s organization
Manage statement-of-work to meet customer and contract requirements
Coordinate travel for employees from gateway into theater and within theater of operations
Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications
Solve problems through drawing from prior experiences or standard procedures
Conduct performance reviews and set yearly goals with your team
Provide daily reports on both equipment status and personnel status to internal management and our government customers
Attend weekly meetings briefing equipment and personnel status to both internal management and our government customer
Communicate customer needs and requests to the program in a timely manner
Ensure field engineers are provided an in-brief regarding the program expectations
Assist deployment coordinator to ensure effective employee entry and exit from theater of operations
Perform in the capacity of a field engineer requiring oversight of KuRFS Radar and Coyote CUAs platforms on a temporary basis
Attend customer meetings if Field Operations IPTL is unavailable
Backup for submitting Trouble Reports to Engineering team and briefing Trouble Review Board on faults
Provide input and feedback to trainers and FSR Lead on FSR performance and training needs
Review work orders and trouble tickets for accuracy
Archive final work orders and trouble tickets into shared library
Ensure employees are submitting inventories and conducting scheduled maintenance per program guidelines
Hold employees accountable as custodians of government and program property
Address issues promptly, which prevents problems from escalating and helps maintain a productive work environment
Provide input to hiring, firing, promotion, performance, and rewards decisions for direct reports
Qualification
Required
Typically requires a Bachelor's and a minimum of 5+ years prior relevant experience, or an Advance Degree in a related field and a minimum of 3+ years' experience
Experience with electronic resources and test equipment used in electronic installation, maintenance, and testing
Experience with deployment in a combat environment
Experience with developing, implementing, maintaining, and evaluations, including written, verbal, hands-on and tactical measurements of training effectiveness / comprehension
Experience using LINUX or UNIX
Experience managing employees in a deployed environment across multiple CoComs
Experience training and guiding large multinational teams
Experience briefing senior level stakeholders and U.S. Government customers
Comprehension of basic management approaches such as work scheduling, prioritizing, coaching and process implementation
Active and transferable U.S. government issued Secret security clearance is required prior to start date
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Preferred
Additional years of experience will be considered in lieu of a degree
Experience working with KuRFs Radars and Coyote C-UAS systems
Comprehension of Microsoft Office suite of computer applications
Excellent self-starter and ability to align priorities
Excellent technical writing, oral communication
Knowledge of Sensitive Information Procedures
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Company
Raytheon
Raytheon, an RTX business, creates next-generation defense solutions that are smarter, faster and better than previously thought possible.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
United States Air Force
2012-01-17Series Unknown· $5.5M
2009-10-26Acquired
2009-10-01Series Unknown· $10.5M
Leadership Team
Arunava Chatterjee
Executive Director of Ghost Black Operations & CEO & CTO
Kieran Nolan
Chief Enterprise Architect / IT CTO
Recent News
2025-08-29
EIN Presswire
2025-07-29
2025-07-28
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