MMC Group LP · 1 day ago
Remote Bilingual Customer Service Reps Needed
United States
Full-time
Remote
Entry Level
$15/hr - $15/hr
1+ years expMMC Group is seeking a Bilingual Customer Service Representative to provide support in managed care programs. The role involves handling inbound calls, assisting clients with health plan selection, and maintaining knowledge of Medicaid programs.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Handle inbound enrollment service calls
Educate clients on managed care programs
Assist clients with health plan selection
Support enrollments and disenrollments
Review forms for accuracy and completeness
Maintain knowledge of NY Medicaid CHOICE
Escalate issues to supervisors as needed
Perform additional assigned duties
Qualification
Required
Bilingual Customer Service Representative (Remote, EST)
Must be available to work an 8-hour shift within operating hours
Perfect attendance required. No time off permitted
Only candidates who follow all application instructions will be considered for interview and hire
Required Screenshots (Must Be Submitted): Internet Speed Test, Processor Verification, Storage, Headset, Smartphone
Desktop or laptop only (Intel Core i5 or higher, 8GB RAM, 256GB hard drive minimum)
Windows 10 or Windows 11 required
Wired internet connection (Cat 5) with minimum 100 Mbps download / 15 Mbps upload
USB wired headset with microphone and noise suppression. Bluetooth headsets not permitted
Webcam required for training
High school diploma or equivalent required
Prior high volume customer service experience required
Typing and computer skills
Ability to learn new systems quickly
Preferred
1+ years call center experience preferred
Benefits
Dental insurance
Health insurance
Vision insurance
Company
MMC Group LP
For over 33 years, MMC has been a trusted leader in Staffing and Payroll solutions serving the private, public, and federal sectors with unparalleled excellence.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kyle Watson
Director of Strategic Partnerships and Delivery
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