WSSC Water · 9 hours ago
Product Manager, Core Infrastructure & Business Intelligence
Laurel, MD
Full-time
Onsite
Senior Level
$108K/yr - $184K/yr
6+ years expWSSC Water is responsible for managing water resources and providing high-quality water services. The Product Manager, Core Infrastructure & Business Intelligence will define product features, document business requirements, and ensure project delivery while managing application releases and project resources.
Service IndustryWaterWater Purification
Responsibilities
Leads and manages complex department-wide programs to ensure the delivery of individual projects following established WSSC Water policies and procedures
Forms and leads internal project teams to deliver the program deliverables
Develops and implements plans that include a breakdown of work structures, processes, dependencies, resources, stakeholders, risks, and schedules
Defines and implements 5-year digital roadmaps for planning and executing product lines and defining short-term outcomes to meet business objectives
Collaborates with stakeholders to identify and define key features for the customer service application suite, including internal and external facing applications
Gathers and documents detailed business requirements to guide the development process
Oversees the project lifecycle from inception to delivery, ensuring timely and within-budget completion
Evaluates and prioritizes product enhancements based on customer feedback, market trends, and business goals
Coordinates with IT Development, IT Quality Assurance, and CSD Training teams to plan and execute application releases
Manages and allocates resources effectively to ensure project success
Leads and mentors a team of Customer Service Operations Specialists, Collections Data Analysts, and Workforce Analysts, providing guidance and support to ensure their success
Communicates clearly and consistently with stakeholders, providing updates on project status and road map
Conducts market research to stay informed about industry trends and computer offerings
Supervises employees, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination
Works with customer service department internal customers and project delivery teams to establish critical quality control checkpoints, including acceptance criteria sign-off, project schedule and timeline commitments, critical path definition, training, and project status reporting
Leads day-to-day coordination for the various project teams and subject matter experts (SMEs) to ensure cross-departmental communication, problem identification, and resolution
Facilitates all communication between the project teams and customer service department divisions
Ensures on-time, on-budget delivery of fast-track, high-profile projects using innovative delivery methods
Provides quality assurance of project work plans and technical documents
Coordinates with change management teams to ensure all impacted user groups are informed and consulted with proactive communication, training, and change management
Performs other related duties as assigned
Qualification
Required
Excellent portfolio, program, and project management skills
Comprehensive knowledge of project management concepts
Exceptional analytical and conceptual skills, translating complex concepts using simple terms and examples
Extensive knowledge of business process design, workflows, data analysis, and business performance measurements
Strong knowledge of budgeting and financial management
Demonstrated ability to lead, engage, and work with staff and other partners on process improvement and creative problem-solving
Ability to influence and work collaboratively with diverse stakeholders to determine the best solutions
Ability to establish and maintain effective working relationships with other WSSC Water Departments, consultants, and vendors
Ability to effectively direct the work of project team members engaged in a variety of activities and major projects
Ability to communicate effectively, both verbally and in writing, regarding complex technical and administrative matters
Ability to prepare and deliver presentations to senior management
Ability to work independently with strong negotiating, problem-solving, and analytical skills
Bachelor's degree
PMP certification
6+ years' experience in project management, business analysis, or related experience
Company
WSSC Water
Established in 1918, WSSC Water is currently among the largest water and wastewater utilities in the nation, with a network of nearly 6,000 miles of drinking water pipeline and over 5,600 miles of sewer pipeline.
1001-5000 employees
H1B Sponsorship
WSSC Water has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Christine Grooby
Chief Information Security Officer
Deirdra Walker
Assistant to the Deputy General Manager of Strategic Partnerships
Recent News
2025-03-01
Company data provided by crunchbase