Copeland Buhl · 9 hours ago
Desktop Support Analyst- External
Plymouth, MN
Full-time
Hybrid
Mid Level
$30/hr - $42/hr
3+ years expCopeland Buhl is looking to add a temporary Desktop Support Analyst to their firm. The role involves serving as a trusted technical advisor to clients, helping them optimize their IT environments and resolve complex issues. Responsibilities include providing remote and onsite support, advising on best practices, and participating in IT projects.
ConsultingLegal
Responsibilities
Serve as the primary technical point of contact for assigned clients
Provide remote and onsite support across desktops, servers, networks, cloud platforms, and business applications
Advise clients on best practices, emerging technologies, and strategic IT planning
Troubleshoot and resolve Level 1 & 2 incidents related to hardware, software, networks, and cloud services
Perform system deployments, migrations, and configurations- including servers, firewalls, wireless networks, and cloud workloads
Participate in or lead IT projects including Microsoft 365 migrations, server upgrades and virtualization, firewall and network configuration, and more
Communicate technical information clearly to both technical and non-technical users
Assist Copeland Buhl help desk team as needed
Qualification
Required
3+ years of hands-on IT support or consulting experience within an MSP or similar environment
Strong understanding of Microsoft Windows Server and Windows 11, Microsoft Active Directory, Microsoft Azure, O365, EntraID, and virtualization platforms
Solid knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPNs)
Experiencing managing backup solutions, endpoint security tools, and RMM/PSA systems
Excellent troubleshooting skills and ability to work independently
Strong customer service, communication, and relationship building abilities
Preferred
Relevant certifications such as CompTIA A+/Network A+/Security+, Microsoft Associate/Expert, Cisco CCNA, or equivalent
Experience supporting diverse client industries
Benefits
Competitive compensation and benefits
Ongoing development
Flexible approach to work-life balance
Company
Copeland Buhl
Welcome to Copeland Buhl. We're your firm for life. At Copeland Buhl, we’re your enduring partner in growth.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Allison Stevens
Partner
Andrew Graf
Partner
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