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BECU · 18 hours ago

Manager Retail Branch II

Maple Valley, WA

Full-time

Onsite

Mid, Senior Level

$77K/yr - $143K/yr

4+ years exp

BECU is a financial institution with a strong commitment to serving its members and communities. The Manager Retail Branch II is responsible for leading branch operations, achieving sales and service goals, and fostering team development through coaching and mentoring. This role plays a critical part in establishing a service-focused culture and driving growth within the branch.

Banking

Responsibilities

Achieve Key Sales and Member Experience Goals: Ensure accountability among your team to meet key sales and member experience goals

Develop and Encourage Employee Performance: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance, assisting them in skill-building and planning for career goals

Manage Services and Promote Brand Awareness: Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities

Set Expectations and Manage Budget: Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels

Develop Relationships: Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management. Ensure that all team members comply with policies, procedures, and Credit Union regulations

Hire and Train Top Talent: Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch

Compliance: Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO)

Qualification

Sales experienceBanking experienceLeadership experienceTrainingMentoringRelationship developmentNegotiation skillsMath skillsConfidentiality

Required

Bachelor's degree or equivalent related experience

Minimum three years of leadership experience required

Minimum four years of experience in a sales, retail, or banking environment

Preferred

Experience leading a team of at least 4 direct reports

Financial institution experience preferred

Relationship development and marketing skills, with the ability to motivate and train staff in these areas

Training, mentoring, and sales skills

Ability to exercise confidentiality and discretionary judgment

Leadership and negotiation skills

Math skills, with a high degree of accuracy

Benefits

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k) by BECU

Medical, Dental and Vision (family contributions as well)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donation match

Company

BECU

Glassdoor3.7

As a member-owned, not-for-profit financial cooperative, BECU is guided by the credit union philosophy of “people helping people.” In fact, putting people over profit guides our everyday business decisions.

Founded in 1935

Tukwila, Washington, USA

1001-5000 employees

https://www.becu.org/landing/fintech-incubator

Funding

Current Stage

Late Stage

Leadership Team

Nathan Ramachandran

EVP - CTO

Ivan Seda, CFA, CPA

Deputy Chief Financial Officer

Recent News

Business Journals

Seattle Credit Union names BECU vice president to C-level role

2024-04-09

Puget Sound Business Journal

BECU names former Trupanion, Starbucks exec Drew Wolff as CFO

2023-12-13

Puget Sound Business Journal

BECU continues C-suite revamp with former USAA exec

2023-11-28

Company data provided by crunchbase