22nd Century Technologies Inc. · 12 hours ago
Customer Support Specialist
Littleton, CO
Full-time
Hybrid
Entry Level
$17/hr - $18.50/hr
1+ years exp22nd Century Technologies, Inc. is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. They are seeking a Customer Support Specialist to provide effective assistance to customers by answering inquiries, analyzing needs, and documenting calls while ensuring high-quality customer service.
Artificial Intelligence (AI)Cloud ComputingEnterprise ApplicationsGovernmentInformation ServicesInformation TechnologyInfrastructureIT Infrastructure
Responsibilities
Courteously and effectively answers customer(s)/agency inquiries
Listens and analyzes the customer's needs
Researches case information in Colorado Benefit Management System (CBMS) for client information and relays case outcome and/or refers to correct unit for clarification
Accurately documents the customer's call utilizing the Cherwell ticket systems and CBMS
Provides customers with referrals for other assistance organizations or programs such as food banks, shelters, child support, and housing
Assists customers, colleagues, and outside agencies with information or directions as requested
Provides coverage as needed for other support service positions
Performs other duties as assigned
Qualification
Required
High School diploma or GED equivalent
Computer Skills are must
One to two (1 - 2) years of Human Services or call center environment
Equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient
Knowledge of operating office machinery / equipment
Knowledge of personal computer software and ability to learn various computer software applications
Knowledge of basic office procedures and practices
Knowledge of alpha/numeric filing systems
Knowledge of public assistance programs
Knowledge of Federal, State, County policies and procedures regarding this position
Skill in performing accurate typing and data entry
Ability to communicate effectively both verbally and in writing
Ability to establish and maintain effective working relationship with supervisor(s), other employees, and clients
Ability to effectively complete work in a timely manner despite tight deadlines, high volume of work, constant / frequent interruptions and dealing with angry, upset, or frustrated individuals
Ability to deliver effective customer service skills
Ability to work independently and as a team member
Ability to research, organize, and prioritize the workload through sound decision and judgment
Ability to adapt to change
Preferred
Ability to speak other languages is a plus, please indicate on your application
Company
22nd Century Technologies Inc.
22nd Century Technologies is an IT Systems Integrator, Software Products and Consulting Company
5001-10000 employees
H1B Sponsorship
22nd Century Technologies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (19)
2023 (17)
2022 (22)
2021 (14)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Anil Sharma
Chief Executive Officer
Recent News
Company data provided by crunchbase