People's Trust Insurance Company · 13 hours ago
Personal Lines CSR (Bilingual)
Deerfield Beach, FL
Full-time
Onsite
Mid Level
3+ years expPeople's Trust Insurance is seeking a Customer Service Representative to provide effective customer service to both internal and external customers. The role involves processing customer requests, changes, and cancellations while addressing complaints and performing various tasks under general supervision.
Insurance
Responsibilities
Provide timely and accurate information to incoming customer requests
Process customer changes according to established department policies & procedures
Process customer cancellations according to established department policies & procedures
Receives, investigates, and then responds to customer complaints
Works under general supervision performing a variety of complicated tasks requiring a wide degree of latitude and creativity
Must be knowledgeable of concepts, practices, and procedures within a particular field
Performs other duties as assigned
Qualification
Required
High school diploma or GED; at least three years related experience and/or training; or equivalent combination of education and experience
4-40, 20-44, or 2-20 license
Bilingual
Ability to work independently and within a team environment to carry out assignments to completion within parameters of instructions given
Exhibit strong organizational skills with a proven ability to juggle multiple projects at a time and prioritize, while maintaining attention to detail, efficiency, and high customer service standards
Working knowledge of MS Office (Excel, Word, PowerPoint)
Availability to work extended hours if necessary
Preferred
Previous Property & Casualty insurance industry experience and PTI experience preferred
Company
People's Trust Insurance Company
People's Trust Insurance has created a better way to deliver home insurance protection in Florida.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
George Schaeffer
President /CEO
Amy Rosen
Chief Marketing Officer
Company data provided by crunchbase