Capsa Healthcare · 6 hours ago
Technical Support Specialist
Portland, OR
Full-time
Onsite
Mid Level
3+ years expCapsa Healthcare is a global company dedicated to enhancing healthcare through innovative solutions. They are seeking a Technical Support Specialist to assist with technical issues related to healthcare products, ensuring improved patient care and caregiver workflow.
Health CareHospital
Responsibilities
Responsible for all calls/requests for quotations, order processing, and troubleshooting
Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy
Provide exemplary service to all customers, internal and external
Provide tier-two level technical support for customer issues concerning Capsa products or systems
Triage and escalate customer technical issues as necessary to additional level support
Process product warranty shipments
Work closely with the appropriate internal departments to communicate and assist with customer inquiries or technical support needs
Qualification
Required
Minimum of three years' experience in customer service, technical support or help desk roles
Preferred
BA/BS
Understanding of ERP and CRM system; Capsa currently uses Syteline and Salesforce.com
Experience measuring AC and DC voltages with a voltmeter
Benefits
Paid time off
Paid holidays
Medical, dental and vision insurance
Paid parental leave
401(k) with company match
Company-paid Life, AD&D and Long-term disability insurance
Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance
Company
Capsa Healthcare
Capsa Healthcare is a provider of mobile workstations, medication management products, and pharmacy automation solutions.
501-1000 employees
H1B Sponsorship
Capsa Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-09-11Acquired
2000-12-01Private Equity
Leadership Team
Gaurav Agarwal
Chief Executive Officer
Jeff Schlossnagle
President of Pharmacy Automation & Chief Commercial Officer
Recent News
Capsa Healthcare
2025-11-18
Company data provided by crunchbase