Bank of the Sierra · 17 hours ago
Consumer Collections Specialist - Corporate
Porterville, CA
Full-time
Onsite
Entry Level
1+ years expBank of the Sierra is seeking a Consumer Collections Specialist who will be responsible for managing communications with customers regarding delinquent consumer loans and overdrawn accounts. The role involves analyzing customer issues, maintaining documentation, and ensuring compliance with company policies while providing excellent customer service.
BankingCommunitiesFinancial Services
Responsibilities
Communicate with customers who are in a delinquent status via telephone, mail, and email
Assists customers with payment method options, including electronic payment processing
Ensures individual inbound/outbound calls are made in a professional manner
Maintains complete and accurate documentation, including thorough notation of all communications with the customer or authorized parties
Prepares status worksheets, charge-offs, and outside collections reporting
Prepares demand letters as needed
Review the status of bankruptcy cases and complete proof of claim for such cases
Completes outgoing/incoming telephone communications with customers
Responsible for electronic payment processing and repayment plan setup
Notifies supervisor or manager of any significant situation that may cause harm or loss to the company
Takes personal initiative in following all policies, procedures, and regulations
Provides the highest level of customer service to all customers and internal departments
Assists and supports other staff as needed
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent required
At least 1-2 years of related experience is required
Company
Bank of the Sierra
Bank Of The Sierra is an independent bank that is expertise in offering a diverse range of retail and commercial banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
H
Hugh F. Boyle
Chief Credit Officer
Recent News
The Business Journal
2025-09-25
The Business Journal
2025-07-12
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