Karoo Health · 7 hours ago
Director, Market Operations
United States
Full-time
Remote
Director/Executive
6+ years expKaroo Health is a venture-backed startup focused on transforming cardiovascular care through innovative technology. The Director of Market Operations will oversee daily operations across markets, ensuring high-quality care delivery while developing scalable systems and processes.
Health CareMedical
Responsibilities
Own daily operational performance across active markets, ensuring smooth care delivery, provider satisfaction, and patient experience
Serve as the primary operational escalation point for market-level issues, quickly diagnosing root causes and driving resolution
Partner with Market Ops Managers to ensure consistent execution while allowing for thoughtful local variation
Support market launches by coordinating operational readiness across clinical, staffing, workflows, and tooling
Lead the design, implementation, and continuous improvement of the operational tools and systems that support care delivery (e.g., workflow management, care team tooling, reporting infrastructure)
Partner closely with Product and Clinical Operations to translate real-world operational needs into scalable technical solutions
Ensure systems are intuitive for frontline teams and reduce administrative burden rather than adding complexity
Identify gaps in tooling or process and prioritize fixes that improve reliability, efficiency, and scalability
Build and maintain core operational processes, SOPs, and playbooks that enable consistent execution across markets
Standardize where possible while preserving flexibility needed for early-stage iteration and market-specific requirements
Continuously evaluate processes for efficiency, clarity, and scalability as patient volume and market count grow
Drive process improvement initiatives using data, frontline feedback, and performance metrics
Act as the connective tissue between Clinical Operations, Product, Market Ops, and central Operations teams
Ensure alignment between clinical models, operational workflows, and system capabilities
Translate strategic priorities into clear operational plans and timelines
Provide structured feedback loops to leadership on what is working, what is breaking, and what needs investment
Define and monitor operational KPIs tied to care delivery, capacity, responsiveness, and market performance
Use data to proactively identify risks, capacity constraints, and execution gaps
Partner with Analytics to ensure operational reporting supports decision-making at both market and leadership levels
Build, lead, and develop a high-performing operations team, including Market Ops Managers and centralized ops roles
Support hiring, onboarding, training, and performance management for operations staff
Foster a culture of accountability, ownership, and continuous improvement
Qualification
Required
6-8+ years of experience in healthcare operations, ideally digital health or value-based care environments
Proven experience owning day-to-day execution across multiple markets or programs
Strong systems thinker with hands-on experience building processes and operational tooling
Comfortable operating in ambiguity and prioritizing ruthlessly in a fast-moving startup environment
Collaborative leader who works effectively across clinical, product, and technical teams
Data-driven, detail-oriented, and biased toward action
Benefits
Competitive salary and equity
Fully-remote work environment available
Full benefits package
A collaborative and transparent company culture that values creativity and ownership
Company
Karoo Health
Karoo Health is a leader in tech-enabled value-based cardiovascular care solutions
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.4MKey Investors
First Trust Capital PartnersBIP Ventures
2023-06-07Seed· $3.4M
2022-04-06Seed· $1M
Leadership Team
Ian Koons
Co-Founder and CEO
Ben Selzer
Co-Founder and CFO
Recent News
2025-07-24
2025-07-23
Company data provided by crunchbase