Crescendo · 1 day ago
Innovation Lead, Office of the CEO
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
2+ years expCrescendo is an AI-native contact center that combines advanced AI technology with human expertise to deliver exceptional customer experiences. The Innovation Lead will work closely with the Office of the CEO to operationalize AI capabilities, embedding them into business processes and driving measurable outcomes.
Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware
Responsibilities
Lead the effort to make the Office of the CEO AI-first by default
Assess current workflows across executive planning, communication, decision-making, and follow-through
Design and deploy process-embedded AI (mini assistants, copilots, reusable personas, workflows) to support CEO and Chief of Staff operations
Build Gemini Gems or equivalent agents to support recurring executive work (planning, synthesis, prioritization, execution tracking)
Translate AI outputs into clear, actionable work items (e.g., Asana, Jira, or similar tools) to ensure insights turn into execution
Establish repeatable, scalable AI practices that can later be extended to the broader organization
Define the structure, goals, and operating model for an internal AI innovator program
Identify and partner with innovators across teams to pilot AI use cases
Provide hands-on support to help teams build and deploy AI workflows, assistants, and automations
Create lightweight governance, documentation, and success metrics
Surface winning use cases and help scale them across the organization
Design, build, and maintain mini assistants, task-specific copilots, reusable AI personas, and AI workflows that support core business processes
Create Gemini Gems or equivalent AI agents embedded directly into day-to-day operations
Ensure AI solutions are reusable, scalable, and aligned to real business needs
Continuously iterate based on adoption, performance, and impact
Identify high-leverage opportunities to automate workflows using AI
Implement AI-driven automation across operational, project, and execution workflows
Reduce manual effort while improving speed, consistency, and quality
Conduct competitive and market analysis to understand how peers and competitors are applying AI
Evaluate third-party tools, platforms, and vendors to inform buy vs. build decisions
Partner with leadership to recommend pragmatic, outcome-driven AI investments
Balance speed, cost, scalability, and differentiation when determining build vs. buy paths
Translate AI outputs into clear, executable work items using the company’s project management tools (e.g., Asana, Jira, or equivalent)
Break AI-enabled initiatives into actionable workstreams with clear owners and outcomes
Partner with teams to ensure AI-driven work is delivered, adopted, and measured
Work closely with the Chief of Staff to support CEO priorities
Use AI to increase leverage across planning, communication, and follow-through
Act as a trusted AI operator for high-impact, cross-functional initiatives
Integrate AI into recurring operating cadences (planning, reviews, standups, retros)
Enable teams to use AI naturally in daily work and project execution
Develop prompts, templates, and lightweight playbooks
Qualification
Required
2–5 years of experience in business operations, consulting, product ops, automation, or similar roles
Deep, practical experience applying AI in real business workflows
Hands-on experience building mini assistants, task-specific copilots, reusable AI personas, or Gemini Gems (or equivalent)
Experience conducting competitive analysis and market research to inform AI strategy and tooling decisions
Proven ability to evaluate and recommend buy vs. build approaches for AI solutions
Proven ability to design and implement AI-driven automation
Experience translating complex initiatives into executable work using modern project management tools (Asana, Jira, or similar)
Strong process thinking, ownership mindset, and results orientation
Preferred
Experience in an AI-native or high-growth startup
Familiarity with SaaS, product, or GTM operations
Experience supporting executive teams or Chief of Staff–led initiatives
Experience evaluating AI vendors, platforms, or emerging technologies in fast-moving markets
Company
Crescendo
Crescendo offers a full-stack customer service platform combining the most advanced AI with a global service team.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$50MKey Investors
General Catalyst
2024-10-02Series C· $50M
Leadership Team
Matt Price
Founder and CEO
Michelle Donnelly
Chief Revenue Officer (CRO)
Recent News
2026-01-16
2026-01-14
2025-12-13
Company data provided by crunchbase