Richmond Villages · 20 hours ago
Front of House Host / Administrator
Big Apple, MO
Full-time
Onsite
New Grad, Entry Level
£29K/yr - £29K/yrRichmond Villages is a health insurer and provider focused on customer care. The role involves managing front of house and administrative activities at the clinic, ensuring exceptional customer service and support for patients.
Health CareNursing and Residential CareRetirementWellness
Responsibilities
Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner
Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations
Maintains data protection by following Bupa protocols
Scheduling patient appointments
Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff
Ensure working & customer areas are always safe
Financial administrative duties
Accurate records maintained
Qualification
Required
Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role
Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
Great time management and flexibility, you'll need to switch tasks and support where needed throughout your shift
Excellent attention to detail, you'll need to have solid computing skills and an understanding of the various Microsoft office packages
Preferred
Previous administration experience is preferable but not essential
Benefits
25 days holiday per year, pro rata to your contract.
Access to a range of services to support your physical and mental wellbeing
Fixed term benefits allowance
Access to our confidential employee assistance
Company
Richmond Villages
Richmond Villages provides retirement and assisted living services for elders.
Founded in 1996
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase