The Jackson Laboratory · 15 hours ago
Senior Application Administrator - Salesforce (Remote)
United States
Full-time
Remote
Mid, Senior Level
$86K/yr - $144K/yr
4+ years expThe Jackson Laboratory is an independent, nonprofit biomedical research institution focused on improving human health through genomic solutions. They are seeking a Senior Application Administrator for Salesforce to manage application operations, support, and training, ensuring the platform aligns with company goals and regulatory requirements.
BiotechnologyGeneticsHealth CareMedicalProduct Research
Responsibilities
Configure and maintain Salesforce environments, including user setup, profiles, roles, permissions, and security settings
Evaluate and implement new Salesforce features and releases; identify underutilized platform capabilities
Provide Tier 2/3 support for Salesforce-related issues
Provide guidance and training for junior members of the team
Demonstrate superior technical knowledge within and beyond the supported application suite
Proactively addresses issues before they become incidents
Continuously improve application support processes across the applications team
Leads small projects to successful completion
Demonstrates superior technical acumen in problem solving and solution design
Provide third-tier support for Application Administrators
Manage problems to resolution and escalate to vendor for support when applicable
Assist in the application technology planning, including new deployments, future needs and systems integration
Provides suggestions for and participates in process improvement and performance measures
Monitor system health, data integrity, and performance; manage sandbox environments
Oversee user and license management, including setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
Implement configuration changes such as Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports
Conduct proactive system maintenance, including security reviews, release updates, health checks, and Optimizer
Maintain technical documentation for processes and enhancements
Manage integration with third-party applications and internal systems (e.g., 8x8, DemandTools, Own)
Train end-users and create documentation for processes and enhancements
Qualification
Required
4+ years of Salesforce administration experience, including 2+ years in a senior or lead role
Salesforce Administrator (required); Advanced Administrator or Platform App Builder (required)
Strong understanding of Salesforce architecture, security, and advanced automation (Lightning, Flow)
Knowledge of data migration tools and ETL processes; active engagement in the Salesforce community
Proven experience with ITIL service management framework
Ability to lead small projects
Ability to lead others
Effective written, oral, interpersonal, and relationship-building skills
Ability to present ideas in user-friendly language
Analytical and problem-solving abilities
Ability to conduct research into software issues and products as required
Proven exceptional customer experience skills
Self-motivated and directed, with keen attention to detail
Excellent problem-solving, communication, and stakeholder management skills
Familiarity with Apex, Visualforce, and Lightning Web Components
Bachelor's degree in computer science, information technology, management of information systems, Other Related Field
Preferred
Experience with Sales Cloud, Service Cloud, Revenue Cloud, and Agentforce is preferred
Company
The Jackson Laboratory
The Jackson Laboratory conducts mammalian genetics research offering scientific services and resources to laboratories and students.
1001-5000 employees
H1B Sponsorship
The Jackson Laboratory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (50)
2023 (54)
2022 (55)
2021 (49)
2020 (38)
Funding
Current Stage
Late StageTotal Funding
$129.2MKey Investors
The Mark Foundation for Cancer ResearchMaine Technology InstituteNational Institutes of Health
2024-10-07Grant· $1.6M
2019-12-18Grant· $2.5M
2018-02-06Grant· $12.5M
Leadership Team
Lon Cardon
President and CEO
Mary Dickinson
Executive Vice President and Chief Scientific Officer
Recent News
2025-11-18
Company data provided by crunchbase