VillageCare · 1 day ago
Customer Experience Analyst
New York,NY,US
Full-time
Hybrid
Mid Level
$76K/yr - $85K/yr
4+ years expVillageCare is a provider of at-home and community-based services, committed to superior outcomes in quality health care. The Customer Experience Analyst will support the Customer Experience program by implementing initiatives to improve Member Experience through data analysis and reporting.
Health CareHospitalNon Profit
Responsibilities
Compile, analyze and interpret varied and complex health care data to provide actionable insights
Analyze survey data and create reports/dashboards to track net promoter score (NPS), customer satisfaction, Disenrollment, Retention, and other key metrics
Identify opportunities for improvement across multiple business lines using data-driven evidence from the customer experience program and other business data sources
Gather and analyze measurements to identify customer segments, issues, preferences, trends and provides recommendations
Interpret data, execute root causes analysis, and contribute to the success of customer experience efforts through reporting and analysis
Conduct quality assurance testing
Qualification
Required
Bachelor's degree
4+ years of experience in a related role
Working knowledge of SQL
Working knowledge of Tableau
Working knowledge of Excel
Working knowledge of Microsoft Office Suite
Must reside in NY, NJ, CT
Benefits
PTO package
10 Paid Holidays
Personal and Sick time
Medical/Dental/Vision
HRA/FSA
Education Reimbursement
Retirement Savings 403(b)
Life & Disability
Commuter Benefits
Paid Family Leave
Additional Employee Discounts
Company
VillageCare
VillageCare is a creative and creative ongoing care firm that helps hard to understand the present condition of need for people they serve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Debra Tirado
Chief Financial Officer
Recent News
Business Journals
2023-04-26
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