Chewy · 1 day ago
IT Support Tech II
Ocala, FL
Full-time
Onsite
Entry, Mid LevelChewy is seeking a motivated and skilled IT Support Tech II to join their dynamic team at the Ocala, FL Fulfillment Center. In this role, you will play a crucial part in maintaining IT systems and ensuring smooth operations within a fast-paced environment, providing technical support, managing help desk tickets, and collaborating with IT teams.
E-CommercePetRetail
Responsibilities
Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations
Interact with and educate customers, providing clear and effective solutions while encouraging a positive support experience
Document, analyze, and resolve help desk tickets efficiently, ensuring accurate records of all support activities
Work closely with local and remote IT teams, as well as operations management, to deliver high-quality solutions to IT challenges promptly
Qualification
Required
PC Support Experience: Demonstrable experience supporting PCs in a Windows Active Directory environment
Networking Knowledge: Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols
Technical Skills: Confirmed abilities in PC repair, fix, deployment, and liquidation
24/7 Support Participation: Willingness to participate in a 24/7 support and on-call rotation
Problem-Solving Ability: Strong solve skills in a multi-user, fast paced environment
IT Experience: Background in Microsoft Administration, Mobile Device Management, and RF Technologies
Communication Skills: Excellent written and verbal communication skills in English, both in person and via phone/radio, with peers, management, contractors, and vendors
Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays
Great Teammate: A collaborative spirit and the desire to give to a team-oriented environment
Autonomy: Ability to work optimally with limited supervision
Continuous Improvement: A dedication to self-improvement and professional development
Physical Requirements: Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation
Travel Availability: Willingness to travel up to 10% of the time
Night Shift: Availability to work the night shift as needed
Preferred
Fulfillment Center Experience: Prior experience providing IT support in a Fulfillment Center environment
Certifications: A+ Certification and Network+ Certification
SLA Experience: Familiarity with working in a Service Level Agreement (SLA) driven environment
RF Unit Knowledge: Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent
Project Management: Ability to lead high-priority projects optimally
Data Cabling Skills: Experience with data cabling and computer facilities maintenance
Vendor Management: Experience leading vendor contracts, handling relationships, and supervising service outages
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
Founded in 2011
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Soma Bulusu
Vice President, Engineering and IT
Recent News
The Motley Fool
2026-01-24
Benzinga.com
2026-01-13
The Motley Fool
2026-01-09
Company data provided by crunchbase