Amplify · 15 hours ago
Digital Success Manager
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $88K/yr
2+ years expAmplify is a leader in K–12 education, providing next-generation curriculum and assessment solutions. They are seeking a proactive Digital Success Manager to oversee the onboarding and success of Tier 3 customers, ensuring a smooth transition and driving engagement through regular communication and strategic planning.
EdTechEducationHigher Education
Responsibilities
Own the Customer Journey: Own the entire customer journey for a defined book of Tier 3 businesses from launch through post-sales, acting as the accountable party for account success, retention, and renewal
Strategic Planning: Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention. Cultivate robust partnerships with account leaders (instructional and technical) to develop long-term student achievement strategies and set multi-year goals
Trusted Advisor: Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives. Serve as the primary point of contact, collaborating closely with internal teams to deliver a superior experience
Project Management: Execute project plans for implementations, utilizing project tracking tools, to maintain consistency and efficiency (ranging from standard back-to-school launches to complex, multi-stream district deployments)
Customer Engagement and Education: Deliver engaging webinars that provide customers with valuable insights and best practices to maximize their use of our products. Additionally, conduct check-in calls to assess customer satisfaction, address concerns, and foster ongoing communication
Onboarding: Work with district/school personnel to define project priorities, ensuring launch readiness and success
Risk Management: Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track
Resource Coordination: Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements
Data-Driven Insights: Review and analyze account data to understand usage trends and develop actionable insights. Share these impact reviews with customers to inform ongoing curriculum strategy and with internal teams to drive decision-making
Health and Expansion Monitoring: Accurately report and monitor the health of customer engagements and drive corrective action plans where needed. During customer interactions, seek out upselling and cross-selling opportunities that align with their evolving needs
Internal Partnership: Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes
Product Mastery: Maintain expertise across Amplify’s suite of products (focusing on Literacy and/or STEM) to advise accounts across all curriculum needs and support regional training efforts
Qualification
Required
Bachelor's degree or equivalent experience
2+ years of experience in Customer Success, Customer Service, or Account Management
Demonstrated communication and presentation skills (for both internal and customer-facing meetings)
Strong organizational and time-management skills
Strong passion for customer success and a proven ability to build and maintain relationships with diverse stakeholders
Ability to analyze customer data and metrics to inform decision-making and strategy development
A proactive approach to identifying challenges and implementing effective solutions
Collaborative mindset with a willingness to support colleagues and share knowledge
Familiarity with CRM software (e.g., Salesforce), customer success tools, and webinar platforms
Preferred
Exceptional verbal and written communication abilities to effectively convey information, provide clear guidance, and build strong relationships with customers and team members
Benefits
401(k) plan
Competitive health insurance and mental health options
Basic life insurance
Paid time off
Parental leave
Access to best-in-class development programs
Company
Amplify
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and formative assessment.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$215MKey Investors
Cox Enterprises
2023-05-23Series C
2021-10-26Series Unknown· $215M
Leadership Team
Nathan Potter
Senior Vice President Engineering
Philipp Legner
VP of Mathigon
Recent News
Google Patent
2024-11-02
Company data provided by crunchbase