All Star Auto Parts · 1 day ago
Quality Assurance Agent - Orlando, FL
Orlando, Florida, Orlando, FL, US
Full-time
Onsite
Entry, Mid Level
2+ years expAll Star Auto Parts is a leader in sustainable manufacturing, and they are seeking a Quality Assurance Agent to ensure service excellence in their Collision Business Unit. The role focuses on monitoring and evaluating agent performance to support a consistent, high-quality customer experience.
Automotive
Responsibilities
Monitor inbound sales/customer service calls for quality, accuracy, and adherence to company standards
Evaluate agent performance and provide constructive, actionable feedback
Identify trends, training needs, and process improvement opportunities
Collaborate with leadership to maintain high customer satisfaction and sales conversion rates
Ensure compliance with scripts, policies, and procedures
Qualification
Required
Strong verbal and written communication skills
Minimum 2 years in a call center environment (sales or customer service)
Detail-oriented with strong listening and evaluation skills
Proficiency in Microsoft Office and call monitoring systems
Ability to work onsite in Orlando and meet assigned schedule commitments
Proven ability to provide feedback in a professional, supportive manner
Preferred
Quality assurance or coaching experience in a contact center
Knowledge of automotive parts or collision industry
Benefits
Purpose-Driven Work
Innovative Mindset
Global Reach, Local Impact
Growth & Development
A Culture of Collaboration
Company
All Star Auto Parts
All Star Auto Parts is a nationwide seller of auto lights, wheels, and side mirrors.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Sexton
Chief Executive Officer
Tom Murray
Chief Financial Officer
Company data provided by crunchbase