PicassoTiles · 18 hours ago
Engineering Software/Development Manager ERP/WMS/TMS
PicassoTiles is a global leader in the magnetic building block toy industry, seeking a Software Engineering Manager, ERP/WMS/TMS. The role involves leading software development, ensuring quality deliverables, and managing technical operations for a diverse portfolio of complex software applications.
Consumer GoodsSTEM EducationToys
Responsibilities
Provide technical leadership to the IT Operations team that provides system operations, change management, configuration management, user support and training. This team includes application, systems, and outsourcing engineers who manage and maintain the high availability of a portfolio of applications
Oversees all technical resources and projects, analyze briefs, write progress reports, identify risks, etc.; help advance the development resource (on-shore and off-shore) and establish strong cross-functional collaboration
Liaising with both internal and external engineering resources, management, and clients to ensure projects are completed to standard; coordinate team efforts to resolve service interruptions and other operational issues
Lead troubleshooting, recovery, and root cause analysis efforts. Coordinate with various stakeholders as well as outsourcing engineers for advanced troubleshooting support
Communicate service interruptions and change activity to stakeholders including internal and client management as well as other affected teams
Apply Agile, Kanban, and Scrum techniques to implement Operations tasks, and optimize resource assignments and efforts as priorities change across competing workstreams
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements; proactively identify and coordinate change activity involving Operations, software development, and both internal and external stakeholder teams
Develop and refine standard operating procedures for application support and maintenance
Collect and report operational metrics including service level agreement compliance
Coordinate with application leads to deliver maintenance software releases
Maintain a hardware and software license inventory
Work closely with the Executive Leadership and the Finance Department to project development schedule, budget, resource plan, and deliverables compliance
Identify and present best practice recommendations to improve Operations, including automation
Motivating staff and creating a space where they can ask questions and voice their concerns; being transparent with the team about challenges, failures, and successes
Qualification
Required
Bachelor's degree in computer science, engineering, or a related field
5 years of experience
Excellent technical, diagnostic, and troubleshooting skills
Diversified experience in software development of multi areas, preferred e-comm platform, ERP, CRM, EDI, API, WMS, TMS, etc
Relevant Management certification may be required
Experience in a similar role would be advantageous
Strong leadership and organizational abilities
Willingness to build professional relationships with staff and clients
Excellent communication, motivational, and interpersonal skills
Company
PicassoTiles
PicassoTiles is a building block innovator and STEAM construction educational toy.
Funding
Current Stage
Early StageRecent News
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