Goldberg Segalla · 18 hours ago
Process Improvement Analyst
Buffalo, NY
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
5+ years expGoldberg Segalla is a dynamic and collaborative law firm with a national presence, seeking a highly motivated and organized individual to join its team as a Process Improvement Analyst. The role involves bridging business needs with technology solutions, supporting process improvement initiatives, and ensuring business requirements align with strategic objectives to enhance efficiency and client satisfaction.
ConsultingFinancial ServicesHealth Care
Responsibilities
Support firm wide strategy deployment efforts by translating high level objectives into measurable initiatives, departmental priorities, and actionable improvement projects
Monitor progress toward strategic targets and provide data driven insights to guide decision making
Map and analyze current workflows across departments using process mapping tools (e.g., Visio, Lucidchart, BPM software)
Lead cross functional teams through structured problem solving methodologies (e.g., A3, 5 Whys, Fishbone, DMAIC) to identify root causes and develop effective countermeasures
Identify inefficiencies, redundancies, and opportunities for improvement in existing processes
Develop and document future-state processes to standardize operations and support scalability
Facilitate workshops and meetings to gather requirements, validate processes, and engage stakeholders in improvement initiatives
Plan, coordinate, and facilitate Rapid Improvement Events (RIEs) and Kaizen workshops to drive focused operational improvements
Document event outcomes, track action items, and monitor post implementation performance
Define and track key performance indicators (KPIs) for efficiency, cost savings, and client satisfaction; assist in building dashboards in Power BI to monitor progress
Support change management efforts, including communication plans, training, and adoption strategies for new workflows and systems
Collaborate with SMEs and stakeholders to elicit, analyze, and document business requirements for new systems, enhancements, and process changes
Create detailed Business Requirements Documents (BRDs), functional specifications, and user stories to guide development and implementation
Build capability across the firm by coaching SMEs and team members in problem solving tools and techniques
Support the development and management of the firm’s continuous improvement portfolio, including project intake, prioritization, benefit tracking, and status reporting
Maintain a repository of best practices, templates, and process documentation
Assist with special projects and assignments as needed
Other duties as assigned
Qualification
Required
Bachelor's degree in Business Administration, Management, Information Systems, or related field, or equivalent experience
5+ years of demonstrated experience leading business process improvement and strategy deployment initiatives in a similar role, with extensive work in requirements discovery, workflow analysis, and cross functional collaboration
Proficiency in process mapping tools (Visio, Lucidchart, etc…) and documentation techniques
Strong analytical and problem-solving skills with the ability to interpret data and identify trends
Excellent communication and facilitation skills for cross-functional collaboration
Experience writing clear and comprehensive business requirements and functional specifications
Ability to work independently within general guidelines and minimal supervision
Ability to maintain confidentiality and handle sensitive information appropriately
Preferred
Certification in Lean Six Sigma (Green Belt or higher) preferred
Familiarity with process automation tools and Power BI reporting preferred
Knowledge of legal operations or professional services workflows is a plus
Benefits
Health insurance
Dental insurance
Life insurance
A 401(k) plan
Flexible spending
And more
Company
Goldberg Segalla
Goldberg Segalla is a law firm specialised in Complex Insurance disputes, healthcare, railroad etc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Schiffrik
Partner
Adam Durst
Partner
Recent News
2025-08-29
2025-08-14
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