Farmers Insurance · 2 hours ago
Customer Service Associate-FNOL: Kansas City, KS • Caledonia, MI • Oklahoma City, OK
United States
Full-time
Remote
New Grad, Entry Level
$18.23/hr - $20.66/hrFarmers Insurance is committed to delivering peace of mind to customers by providing protection and comprehensive advice. The Customer Service Associate plays a vital role in assisting customers with a variety of claims, ensuring they feel supported throughout the process.
Auto InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Responds to inbound telephone inquiries in a Claims Contact Center
Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties
Provide customers with an explanation of the claim process
May authorize services such as road side assistance and rental cars
Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims
Ensures all customer interactions are clearly and accurately documented in the claim file
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks
Qualification
Required
Strong verbal communication and active listening skills
Proficient in both written and spoken English
Assumes personal accountability for actions and outcomes
Possesses flexibility to work in a fast paced, dynamic environment
Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously
Ability to troubleshoot connectivity issues, if needed
Typing speed of at least 30 WPM with 90% accuracy
High School diploma or equivalent required
Preferred
Customer service experience is highly preferred
Remote contact center experience is a plus, but not required
Benefits
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Company
Farmers Insurance
The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.
Founded in 1928
10001+ employees
H1B Sponsorship
Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (86)
2022 (129)
2021 (106)
2020 (90)
Funding
Current Stage
Late StageLeadership Team
Jose Tamayo
Agency Owner
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