3500 Square · 7 hours ago
Care Coordinator Supervisor I
San German PR, San German, PR, US
Full-time
Onsite
Senior Level
5+ years exp3500 Square is a company focused on providing support in military health operations. They are seeking a Care Coordinator Supervisor I to manage a team of Care Coordinators, ensuring high performance standards and compliance with protocols while supporting the team's professional development.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Supervise and provide direction to a team of Care Coordinators, ensuring outbound follow-up services consistently meet program and quality standards
Monitor and manage team performance, ensuring service level agreements (SLAs) and quality metrics are achieved
Address day-to-day operational challenges and provide real-time coaching to team members
Conduct staff performance reviews and deliver constructive feedback for individual growth
Assist with onboarding, offboarding, and training of Care Coordinators
Maintain accurate records of team activities and ensure strict compliance with all program protocols
Initiate and support process improvement initiatives and actively contribute to strategic team development
Ensure effective communication and collaboration across teams and leadership
Qualification
Required
U.S. Citizenship (mandatory requirement)
Bachelor's degree (BA/BS) or equivalent experience
5+ years of relevant professional experience, including at least 2 years supervising or leading teams or projects
C1 English proficiency level or higher (CEFR), with documented proof (submit screenshot of results from an approved free mobile application)
Experience using multiple digital platforms, strong multitasking skills in high-volume environments
Availability to work on-site in Arecibo, PR or San Germán, PR as required by business needs
Willingness and ability to work any assigned shift (morning, afternoon, or night) as needed
Preferred
Knowledge of military culture and/or healthcare systems
Experience in customer service best practices and call center operations
Excellent organizational, analytical, and problem-solving skills
Spanish-English bilingual ability
Company
3500 Square
3500 Square is an experienced IT Solutions, Services and Consulting Service provider.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase