Pioneer Center for Human Services · 19 hours ago
IT Assistant - Part Time
PIONEER WEST - 44 - MCHENRY, IL 60050
Full-time, Part-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expPioneer Center for Human Services is seeking an IT Assistant (Part-Time) to join their IT department. This entry-level position provides practical experience in troubleshooting, end-user support, and general IT operations, while offering opportunities for learning and advancement in the IT field.
CommunitiesHealth CareHomeless ShelterNon Profit
Responsibilities
Assist with basic troubleshooting of hardware and software issues
Provide support for user account setup and password resets
Help maintain IT inventory and documentation
Learn and follow company IT policies and procedures
Escalate complex issues to senior team members as needed
Qualification
Required
High school diploma or equivalent; IT-related coursework or certifications
1 year of experience with basic understanding of computers and common software applications
Strong willingness to learn and adapt in a fast-paced environment
Good communication and problem-solving skills
Basic knowledge of Windows operating systems, including installation, configuration, troubleshooting and problem solving
Understanding of basic hardware troubleshooting for desktops, laptops, and peripheral devices
Foundational networking knowledge such as IP configuration, connectivity checks, and Wi-Fi basics
Familiarity with common ticketing systems used in IT support environments
Relevant hands-on exposure through school labs, internships, home labs, or volunteer tech support
1–2 years of experience in IT support, help desk, or related technical roles
Excellent verbal and written communication skills for assisting end-users
Ability to work independently as well as collaboratively with team members
Preferred
IT-related coursework or certifications
CompTIA A+ certification or similar entry-level IT certification
Benefits
Mentorship from experienced IT professionals.
Potential for advancement into specialized IT roles.
Supportive and collaborative work environment.
Company
Pioneer Center for Human Services
A 501(c)3 non-profit organization located in the heart of McHenry County.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.04MKey Investors
The Community Foundation for McHenry County
2025-08-05Grant· $0.02M
2022-05-16Grant· $0.01M
Leadership Team
Frank Samuel
Chief Executive Officer
Charles (Chuck) M. Cribaro, SHRM-CP
Chief Human Resources Officer
Company data provided by crunchbase