NRTC · 6 days ago
Manager, Service Implementation (Remote)
United States
Full-time
Remote
Mid, Senior Level
3+ years expNRTC is a member-driven and technology-focused company providing solutions to rural utilities. The Manager, Service Implementation is responsible for overseeing the Managed Services Implementation Program and leading a team of project managers to ensure successful project completion.
Electrical DistributionPublic RelationsSolarTelecommunicationsWind EnergyWired Telecommunications
Responsibilities
Oversee and manage the Managed Services Implementation Program and staff
Oversee and manage templates for implementation projects, requests, and changes in alignment with NRTC Standards, Guidelines, and Policies
Develop and manage a team of professional Project Managers
Maintain, manage, and utilize project management procedures, templates, and tools to drive and track completion of work to ensure adherence to department policies
Manage implementation projects of high complexity setting an example of exemplary PM performance
Foster motivation within the project managers, as well as all levels of seniority to meet milestones and deadlines
Maintain NRTC’s history of continuous improvement on projects by sharing lessons learned, developing solutions to existing problems, and driving incremental updates/changes to our templates
Stay aware of trends related to Project Management and Service Management best practices to find opportunities to deploy better methods and procedures
Respond to inquiries of PMO procedures across the entire Managed Services organization with continual development of relevant subject matter expertise
Assign project work and communicate effectively cross departmentally to support the effective use of internal resources for program success. It is critical that this person is engaged, collaborative, and motivating when facilitating working relationships with the PMO as well as other departments and staff
Identify, mitigate, and manage risks, associated with all projects under this program
Stakeholder management responsibilities will include reporting and managing communications from projects and changes. Stakeholders will include your project members, the NRTC Project Management team, various NRTC departments, as well as any Member stakeholders identified
Research and study Project Management industry trends and best practices while deploying new project management methods to improve current project management practices
Perform other duties as assigned
Qualification
Required
Strong experience with navigating project management terminology, phases, techniques, and tools (PMBOK) and mapping to real world scenarios
Established project management experience with a track record of successfully completed projects
Communication skills that are positive and professional, both verbally and written
Ability to identify critical deliverables and communicate key requirements effectively
Ability to work collaboratively by fostering and leading a team environment to meet aggressive goals
Ability to quickly learn and utilize new technologies and project management applications
Ability to work in a fast-paced environment and manage multiple projects with competing priorities simultaneously
PMP (Project Management Professional) Certified
Bachelor's degree in Business, Computer Science, or a related field
Minimum of three (3) years' experience managing projects
Minimum of three (3) years' experience managing employees
An equivalent combination of education and experience may be considered
Company
NRTC
NRTC is a member-driven cooperative that provides technology solutions to help more than 1,500 electric and telecom members bring all the advantages of today’s evolving technology to rural America.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Beatson
Chief Technology Officer
Recent News
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