Blue Purpose · 18 hours ago
LTC Customer Success Manager
Tampa, FL
Full-time
Hybrid
Mid Level
$33.65/hr - $33.65/hr
4+ years expBlue Purpose is a company focused on empowering senior care providers through transformative care-management technology. They are seeking an experienced Customer Success Manager to drive client engagement, satisfaction, and retention while acting as a liaison between clients and internal teams.
ConsultingHealth CareSoftware
Responsibilities
Serve as the primary point of contact for customers after go-live
Drive adoption of our platform across client teams through training, best practices, and ongoing optimization
Conduct regular check ins and performance reviews to ensure satisfaction and retention
Maintain awareness of customer’s operation status and evolving needs
Manage renewals and ensure contract satisfaction through proactive engagement
Manage customer escalations and ensure issues are resolved quickly and effectively
Translate customer goals and issues into actionable feedback for Product and Development teams
Monitor client utilization metrics, proactively addressing underutilization
Stay current with product updates and ensure clients leverage new features effectively
Partner with Implementation and Training teams during onboarding to ensure smooth transition to post-launch success management
Conduct customer onboarding sessions to ensure successful product adoption
Document client goals, configuration preferences, and success plans in CRM
Collaborate across Product, Support, Marketing, and Clinical teams to enhance customer communication and outcomes
Identify opportunities to expand relationships through additional services or modules
Maintain comprehensive documentation of interactions, agreements, and key account insights in CRM
Contribute to the continuous improvement of Customer Success playbooks and resources
Qualification
Required
Experience in Long Term Care or Senior Living are a requirement
Bachelor's degree in Business, Computer Science, or a related field
4+ years of experience in Customer Success or Account Management for a SaaS company
Strong technical aptitude; ability to communicate software concepts clearly to non-technical users
Exceptional written, verbal, and presentation skills suited for both executive and frontline audiences
Highly organized, empathetic, and capable of managing multiple facilities simultaneously
Preferred
Healthcare software experience preferred
Familiarity with healthcare operations, and regulatory environments is a strong plus
Strong knowledge of all business applications related to the operations of a Care Center like PCC, Matrix, UKG, etc
Benefits
Full benefits (WFH, medical, dental, vision, life, AD&D, 401k, PTO, Holidays)
Company
Blue Purpose
Blue Purpose provides purpose, sustainability, and impact consulting with strategy, workshops, measurement, and reporting support.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Don Glidewell
Founder
Company data provided by crunchbase