Trove Brands · 10 hours ago
Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelTrove Brands is a privately-held house of brands including BlenderBottle®, Owala®, and Whiskware™. They are seeking a Customer Support Specialist to work closely with customers across various communication channels, providing friendly and professional support while building positive customer relationships.
ManufacturingPlastics and Rubber ManufacturingSalesWholesale
Responsibilities
Supporting customers across multiple communication channels
Providing accurate information and solutions while maintaining a kind and approachable tone
Reviewing customer interactions to help identify ways to improve the customer experience
Assisting with team projects and special assignments as needed
Sharing feedback and ideas that help improve team practices and support policies
Qualification
Required
Exceptional written and verbal communication skills, with the ability to explain information clearly and professionally
A strong sense of empathy and the ability to connect with customers in meaningful, human ways
High attention to detail and a commitment to providing accurate, thoughtful responses
The ability to stay focused, organized, and dependable in a fast-paced environment
A coachable mindset—open to feedback and eager to learn and improve
The ability to think creatively and innovate, even when resources are limited
Preferred
Comfort typing 40+ WPM (preferred) while maintaining clarity and quality
Previous experience in customer support or customer-facing roles is helpful
Familiarity with helpdesk tools such as Zendesk, Gorgias, or Freshdesk is a plus
Benefits
401k package with employer matching
Full indoor basketball/volleyball court
Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
Yoga studio
Meditation/Nap room
And much more!
Company
Trove Brands
Trove Brands is a designer, and supplies bottles.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-03-12
analyticsinsight.net
2022-09-02
2022-08-12
Company data provided by crunchbase