National Board of Chiropractic Examiners · 8 hours ago
Test Administration Manager
Greeley,CO,US
Full-time
Onsite
Mid, Senior Level
$92K/yr - $114K/yr
5+ years expThe National Board of Chiropractic Examiners (NBCE) is the international testing agency for the chiropractic profession. The Test Administration Manager is responsible for all aspects of test administration, including resource development, training, and security, as well as overseeing office operations and coordination of events.
Education Management
Responsibilities
Prepare and manage the department budget using strong data analysis skills to accurately project revenue and expenses for the upcoming year using historical data and other research. Monitor expenditures and approve expenses within the budget
Act as a liaison between the NBCE and Prometric to ensure that accurate testing dates are established for each administration at Prometric Testing Center (PTC) locations for Part I, Part II, Part III, PHT, and all Specialty exams, and at campus sites for Part I, Part II, Part III, and PHT exams. Work closely with Prometric to block seats at PTC locations for areas without campus testing centers and ensure Prometric has the correct number of seats available at each campus location for scheduling
Answer questions regarding exam administration policies for internal clients and review external administration communications for accuracy
Operate postage machine and scale to weigh and affix sufficient postage on each item to be mailed
Prepare or accept shipments in the receiving / loading area
Assist in the coordination of organization events including ordering, event setup and tear down, and vendor coordination
Hire and train test site personnel for Part IV and Computer-Based Testing (CBT) administrations. Travel to campus CBT sites for on-site training, as required
Act as a liaison between the NBCE and the outsourced employment agency to coordinate the hiring of temporary, part-time CBT Head Proctors, and Proctors
Perform yearly review of hourly wages for agency staff and make recommendations to the VP of Administration
Following each test administration, review and process all proctor timesheets, then scan and submit them to the outsourced employment agency
Act as a liaison between the NBCE and the outsourced employment agency to coordinate the hiring of temporary, part-time CBT Head Proctors, and Proctors
Perform yearly review of hourly wages for agency staff and make recommendations to the VP of Administration
Following each test administration, review and process all proctor timesheets, then scan and submit them to the outsourced employment agency
Provide scheduled weekend on-call coverage as the NBCE representative, including one monthly weekend supporting CBT Head Proctors and Part IV administrations concurrently, and one additional weekend per month serving as the on-call representative for Part IV administrations. On-call responsibilities may include providing onsite support, as needed, to address callouts, coverage gaps, or operational issues
Develop, update, and provide all test sites with necessary test administration materials such as manuals for security policies, registration procedures, proctor training presentations, etc
Communicate with test site staff for CBT and Part IV concerning special circumstances such as test accommodations, religious convictions, disciplinary issues, etc., to ensure they understand the operational procedures required for a successful administration
Work closely with the Examinee & Accommodations Coordinator to ensure all eligible examinees receive appropriate accommodations for all NBCE exams. Assist in communicating with colleges regarding any special circumstances concerning examinees such as test accommodations, religious convictions, disciplinary issues, etc
Coordinate communications with colleges regarding test administration preparations and organizing of the exam test sites (i.e., Test Site Availability Letters)
This role will require availability of at least two weekends per month, as well as the flexibility to be available to stakeholders in different time zones
Qualification
Required
Bachelor's degree in business administration, Communications, or related field, or equivalent experience and knowledge directly related to the position
At least five (5) years of customer management and/or operations management experience (e.g., consulting, client management role simultaneously managing multiple internal and/or external clients, professional high-profile events manager)
The ability to influence without authority and make independent, high-stakes, and time sensitive decisions
Vendor management and relationship building skills and abilities
Excellent verbal and written communication skills, and conflict resolution skills and abilities
Skilled at process development and building efficiencies
The ability to coordinate large events
Proficient in Microsoft Suite, Word, Excel, (creating spreadsheets with custom formulas) Adobe, Outlook, Teams), or similar
The flexibility and availability to work at least two weekends per month, and to travel
A valid Colorado driver's license and satisfactory motor vehicle record
Eligibility to work in the U.S. for any employer
Preferred
Experience managing a remote workforce
Previous experience in creating and managing large budgets
Event management experience
Benefits
Medical, Dental, & Vision Insurance
Telemedicine
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Life & Accidental Death & Dismemberment Insurance
Short & Long-Term Disability
Paid Family & Medical Leave (PFML)
Vacation, Sick & Holidays
Volunteer Time Off
Wellness Program
401(k) Retirement Plan
Company
National Board of Chiropractic Examiners
The National Board of Chiropractic Examiners is the trusted source of professional examination services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase