Washington Radiology · 17 hours ago
Patient Service Representative
Bethesda, MD
Full-time
Onsite
Entry Level
$18/hr - $23/hr
2+ years expWashington Radiology is committed to delivering compassionate and exceptional care to its patients. The Patient Service Representative serves as the first point of contact for patients, responsible for greeting them, gathering information, and ensuring a smooth registration process while maintaining patient confidentiality and supporting the overall flow of the center.
Health CareMedical
Responsibilities
Provide services and support for the following areas:
Understand, promotes and demonstrates the Washington Radiology Way
Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat
Adheres to training guidelines and utilizes available resources when handling customer interactions
De-escalate situations involving dissatisfied patients, by offering assistance and support
Schedules patients and offers alternative scheduling options when centers dates/times are not available
Maintains performance by meeting or exceeding key performance indicators defined by organizational leaders. KPIs include but are not limited to average handle time, quality, attendance, and schedule adherence
Posses a moderate understanding of the role, and works under close supervision
Utilizes company resources and training materials
Maintains patient confidentiality 100% of the time
Maintains productivity, ensures minimal downtime
Qualification
Required
High School diploma
Basic knowledge of cash handling
Ability to read, write, and comprehend simple instructions and short correspondence
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
Ability to perform basic mathematic calculations
Ability to sit and/or stand for long periods of time
Experience using Microsoft Office Suite
Preferred
Two years of healthcare registration or customer service experience strongly preferred
Basic knowledge of medical terminology
Knowledge of RIS software preferred
Benefits
Medical
Dental
Vision
401k
PTO
Paid Holidays
Backup Child/Adult Care
Other unique benefits
Company
Washington Radiology
With a 75-year history of providing the highest quality medical imaging care for patients throughout DC, Maryland and Northern Virginia, Washington Radiology has built a reputation for being the first to market for technical innovation and advanced clinical leadership, particularly in breast health.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-06-10Acquired
Recent News
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