Mendaera, Inc. · 18 hours ago
Technical Service Lead– Remote Support
United States
Full-time
Remote
Senior Level
$130K/yr - $142K/yr
5+ years expMendaera, Inc. is developing innovative technology aimed at enhancing patient care through advanced healthcare solutions. They are seeking a Technical Service Lead to provide remote and on-site technical support for a robotic capital medical device platform, ensuring effective resolution of complex issues during installations and clinical use.
Artificial Intelligence (AI)Health CareMedicalRobotics
Responsibilities
Serve as the primary escalation point for complex issues involving robotic capital systems, integrated software, and peripherals across installation, clinical use, and early commercial deployments
Provide advanced remote support and periodic on-site field support for installations, early adoption, and complex escalations
Troubleshoot electromechanical and system-level issues, including diagnostics and log analysis in embedded Linux device environments using approved service procedures
Partner closely with Sales, Clinical, Service, Engineering, and Quality to resolve customer issues safely and efficiently
Develop and maintain a service knowledge base (troubleshooting guides, known issues, and escalation guidance) and contribute to service readiness for hardware and software releases
Support post-market activities, including complaints, CAPA input, and field feedback to engineering
Qualification
Required
Bachelor's degree in Engineering, Biomedical Engineering, or related field
Experience with robotics, imaging, or advanced capital equipment
5+ years supporting capital medical devices or complex electromechanical systems
Hands-on experience troubleshooting embedded Linux systems on physical products (not enterprise IT)
Experience supporting customers in clinical or field environments
Strong understanding of FDA-regulated product support (FDA, ISO 13485)
Ability to clearly communicate technical issues to clinical, sales, and non-technical teams
Willingness to travel for customer and commercial support
Preferred
Experience building or contributing to service knowledge bases
Experience supporting software or firmware updates on deployed medical devices
Clinical exposure in hospital or ASC environments
Company
Mendaera, Inc.
Mendaera is building a new category of handheld robotics - designed to be deployed universally in healthcare.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$97MKey Investors
ThresholdLux Capital
2024-09-26Series B· $73M
2023-08-17Series A· $24M
2021-01-01Seed
Leadership Team
Josh DeFonzo
Co-Founder and CEO
Jason Wilson
Co-Founder and CTO
Recent News
2025-07-08
FierceBiotech
2025-06-02
2025-04-02
Company data provided by crunchbase