Transmit Security · 5 hours ago
Customer Experience Operations
United States
Full-time
Remote
Senior Level
$140K/yr - $160K/yr
6+ years expTransmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. They are seeking a Customer Experience Operations Manager to drive operational excellence across the Customer Experience organization, focusing on improving efficiency and scalability of customer operations.
Cyber SecurityFraud DetectionIdentity ManagementSecurity
Responsibilities
Lead strategic initiatives for the Customer Experience organization, from concept through execution
Serve as the program manager for cross-functional CX projects, ensuring milestones, risks, and outcomes are clearly tracked
Design and coordinate onboarding and ongoing training programs for CX teams
Build and maintain documentation and playbooks to support consistent execution
Own CX operational systems and workflows across Salesforce, Jira, and Confluence
Identify opportunities to automate processes and reporting to improve team efficiency and data quality
Partner with technical teams to implement scalable workflows and integrations
Act as chief of staff to CX leadership for: Strategy execution, Metric definition and tracking, Business reviews and performance reporting
Build dashboards and reporting frameworks to measure how the CX organization is performing (e.g., adoption, escalations, delivery health)
Centralize and track operational issues, risks, and blockers across CX teams
Ensure visibility, ownership, and resolution of high-impact customer and process issues
Create executive-level presentations and reports summarizing CX performance, risks, and initiatives
Leverage AI tools to improve documentation, reporting, and operational workflows
Qualification
Required
6–8 years of experience in Customer Operations, Program Management, Business Operations, or a similar role in a B2B technology environment
Proven experience managing cross-functional initiatives and operational programs
Strong experience working with Salesforce, Jira, and Confluence (or similar tools)
Demonstrated ability to build and scale processes in a growing organization
Excellent communication and presentation skills
Analytical mindset with experience defining and tracking operational metrics
Basic understanding of coding or technical automation (e.g., APIs, scripts, or workflow automation)
Experience supporting Customer Success, Professional Services, or Support organizations
Familiarity with AI tools for automation, reporting, and knowledge management
Company
Transmit Security
Transmit Security offers a CIAM platform that provides authentication, authorization, fraud protection, and embedded orchestration services.
201-500 employees
H1B Sponsorship
Transmit Security has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (6)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$583M2021-06-22Series A· $543M
2017-01-12Undisclosed· $40M
Leadership Team
Mickey Boodaei
CEO and Co-Founder
Rakesh K. Loonkar
President & Co-Founder
Recent News
2025-02-09
Company data provided by crunchbase