Datasoft Technologies, Inc. · 14 hours ago
Human Resources Operations Support Specialist
Greer, SC
Full-time
Onsite
Mid Level
4+ years expDataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. They are seeking a Human Resources Operations Support Specialist to provide administrative support in an HR service center environment, assisting associates with HR transactions and inquiries.
ComputerInformation TechnologyProfessional ServicesRecruitingSoftwareStaffing Agency
Responsibilities
Provides or coordinates administrative support for HR Operations
Respond to HR-related inquiries via the HR Service Center via email, phone, internal app, and in person
Input and manage high volume of data in SAP and other HR systems
Responsible for handling/maintaining confidential information
Provide support in a service-oriented customer support center
Handle sensitive employee interactions with professionalism and empathy
Maintain a customer-focused approach and a willingness to help others
Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures
Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions. Assists associates in providing appropriate documentation and paperwork as required per the applicable processes
Utilizes knowledge base informational software to answer associate inquiries
Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within PLANT
Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions
Works with subject matter experts and responds back to associates with final answer. Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center
Scans/indexes HR documents
Performs all work in accordance with established service center targets and standards. Assists in training associate service center staff, as necessary
Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness
Meets compliance standards and completes regular audits
Assists with Service Awards program for the Plant
Provides data as requested from HR systems for internal and external reporting. Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work
Adheres to 5S and Safety Standards and Principles
Performs other duties as assigned by management
Qualification
Required
BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role
2+ years of experience in a customer service role
2+ years using and learning various computer software and systems
Work experience dealing with difficult and highly emotional situations
Experience managing confidential data
3+ years communication skills both written and verbal as proven through work experience
3+ years computer skills in MS Excel, MS Word, and proven ability to learn new systems as proven through work experience
Ability to handle a high volume of associate calls daily while maintaining a positive attitude
Ability to work in a highly confidential, structured, and measurement-oriented environment
Basic knowledge of general human resources practices
Preferred
Human Resources process experience
SAP experience
Bilingual: Spanish/English strongly preferred
Benefits
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance
Vision Insurance
Short Term/Long Term Disability
Life Insurance
401 (K)
Company
Datasoft Technologies, Inc.
Proven professionals to propel your business forward! Whether you have short-term or extended staffing needs, you can rely on our established record of connecting the right person to the right job.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J
Jayadev Manyapu
President
Company data provided by crunchbase