Public Rights Project · 1 day ago
Salesforce Support and Training Specialist
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $101K/yr
2+ years expPublic Rights Project is a national nonprofit organization that helps local government officials fight for civil rights. They are seeking a Salesforce Support and Training Specialist to ensure staff are well trained and supported in using Salesforce effectively, while also providing training across various core technologies and improving user engagement.
AssociationLegalNon Profit
Responsibilities
Proactively and regularly engage with users across the organization to understand how Salesforce supports their work
Identify challenges and opportunities for improvement, and provide hands-on support and guidance
Translate user insights into improved documentation, training, and system design
Monitor, triage, and organize incoming Salesforce support requests to ensure timely, clear, and effective responses
Own front-line troubleshooting when possible, and appropriately elevate issues requiring system design changes or advanced technical support
Diagnose both immediate issues and underlying process or training needs, escalating patterns and insights to the Director of Digital Products and Data
Build user confidence by helping staff develop skills and competency to ensure system adoption and ability to independently resolve future issues where appropriate
Develop, maintain, and continuously improve a structured onboarding and training program for new users and staff transitioning into new roles
Design and deliver refresher trainings and skill-building sessions for existing users
Create and maintain training materials and documentation aligned with evolving system functionality
Monitor system usage patterns to proactively identify where additional training or support is needed
Partner with departmental super-users to tailor training approaches to team-specific workflows
Ensure all Salesforce-related trainings, documentation, and other tools for empowering users accommodate diverse learning styles, varying levels of platform familiarity, accessibility requirements, and cultural norms, ensuring equitable engagement and understanding for all participants
Partner with the Salesforce Team to build and maintain a comprehensive approach to monitoring and ensuring data quality
Analyze trends in data integrity issues to identify opportunities for system and process improvements, as well as targeted user training
Contribute to documentation, training materials, and system requirements that promote accurate, consistent data entry practices across the organization
Establish and own the project management and continuous improvement of a standardized onboarding and training process that supports adoption over time
Represent user needs and challenges in Salesforce Team planning, prioritization, and roadmap discussions
Conduct quality assurance (QA) testing on new features, enhancements, and bug fixes
Collaborate with internal Salesforce teammates and external consultants to ensure solutions are user-centered and practical
Qualification
Required
2 - 4 years of skilled experience using Salesforce in various capacities is required; Salesforce Administrator experience preferred, but not required
Familiarity with Salesforce environments built on the Nonprofit Success Pack (NPSP) preferred
Experience training and supporting users on integrated third-party platforms such as email marketing, donation processing, and form collection tools
Demonstrated ability to train and support users with varying levels of comfort and proficiency across Salesforce and related platforms
Experience developing and maintaining training materials and documentation that supports system adoption and consistent use
Experience managing tasks, timelines, and dependencies across multiple simultaneous projects
Background working in nonprofit organizations and understanding nonprofit business processes is a plus
Comfort creating, modifying, and interpreting Salesforce reports and dashboards
Strong organizational skills with the ability to manage and prioritize multiple simultaneous requests at once
Ability to manage laterally and upwards, all with a professional and courteous attitude
Genuine desire to make coworkers' lives easier
Ability to identify and implement process and policy improvements
Strong interpersonal and organizational skills
Excellent judgment and decision making skills
Ability and eagerness to learn, adapt, and grow with the role
Natural problem-solver who enjoys taking initiative and untangling complex workflows
Energized by interpersonal interaction and relationship-building
Motivated by teaching, coaching, and empowering colleagues
Empathetic advocate for end users and their needs
Comfortable working on a small, collaborative, high-impact team
Willingness to jump in (even without all of the answers), and commitment to learning quickly
Benefits
Standard cost of living raises
Additional salary increases
Company
Public Rights Project
Public Rights Project provides talent, resources, and assistance they require to protect our legal rights.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2020-01-01Series Unknown
Leadership Team
Jill Habig
Founder
Jocelyn Harmon
Chief Development Officer
Recent News
2025-11-23
2025-07-26
2025-02-08
Company data provided by crunchbase