Neighborhood Credit Union · 20 hours ago
Network Operations Support Specialist
Dallas, TX
Full-time
Onsite
Senior Level
$65K/yr - $70K/yrNeighborhood Credit Union is seeking a Network Operations Support Specialist to provide day-to-day support for networking, server, and application environment platforms. The role involves ensuring service reliability, managing cybersecurity initiatives, and fostering effective communication between technical personnel and end users.
BankingFinancial Services
Responsibilities
Assumes responsibility for the effective and timely performance of assigned functions
Provides leadership and subject matter expertise to the Network Operations Team, ensuring that all daily operations – including those related to cybersecurity – are executed efficiently and aligned with organizational objectives. Ensures the proper usage of allocated resources appropriately to support users and business units, while maintaining accountability for individual performance, cybersecurity initiatives, and outcomes
Performs department-wide User Access audits for Network Operations Team administered systems, ensuring proper controls are in place and that all activities meet compliance, security, and cybersecurity standards
Acts as a liaison between technical personnel and end users, fostering clear communication and understanding of technology and cybersecurity initiatives. Monitors and manages support tickets to ensure prompt resolution, analyzes recurring issues, and implements process improvements to enhance service delivery, operational effectiveness, and the organization’s security posture
Oversees the administration and optimization of Azure and M365 environments, with a focus on secure configurations and compliance with cybersecurity standards. Manages network and server inventories and supports major projects involving Network Operations infrastructure and cybersecurity enhancements, ensuring that all initiatives are completed on time, within scope, and in compliance with established standards and security policies
Maintains and improves augmented management systems for the network and servers to ensure high-quality user experience, adherence to Service Level Agreements (SLAs), alignment with ITIL best practices, and robust security controls. Develops and enforces procedures that streamline support workflows, promote continuous improvement in the management of technical and cybersecurity issues, and safeguard organizational assets
Delivers expert technical support and guidance to staff, resolving complex computer and cybersecurity problems efficiently through the department’s ticketing system. Ensures that all support and operations issues are addressed in a professional manner that upholds organizational standards, enhances end-user satisfaction, and mitigates security risks
Reviews and recommends updates to quality control standards and operations procedures for networking and server systems in accordance with internal policies, regulatory requirements, industry best practices, and cybersecurity guidelines. Drives initiatives to improve system efficiency, reliability, compliance, and security
Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants
Provides technical expertise in engaging with third-party vendors, programmers, and technical specialists to proactively resolve technical challenges, evaluate and implement new or modified programs, and enhance operational protocols. Ensures that collaborative efforts minimize system downtime and optimize data input processes for both internal stakeholders and business partners
Assists in maintaining the Network Operations Team vendor management due diligence processes, ensuring thorough and timely updates that support strong, compliant, and mutually beneficial relationships with vendors, customers, other financial institutions, and merchants
Maintains productive vendor relationships, coordinating with relevant employees to facilitate disaster recovery, and business continuity procedures. Ensures all testing requirements are met to maintain operational excellence and uphold professional standards with external partners
Represents the organization in external technical user groups – both public and vendor-specific – to foster professional networks with other financial institutions, peer organizations, and industry partners. Leverages these relationships to share best practices and strengthen the organization’s reputation and collaborative opportunities
Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management
Facilitates user provisioning, personalization, support, and administration for Network Operations systems by coordinating closely with management and company personnel to maximize system effectiveness and utilization
Works collaboratively with staff and management to ensure prompt resolution of technical issues, fostering a culture of effective communication and teamwork across departments
Partners with the Sr IT Management Team to identify, plan and develop streamlined methods and procedures that enhance the coordination and operational efficiency of Network Operations systems and integrated workflows throughout the organization
Leads discussions, presents innovative ideas, and collaborates with credit union employees and management to develop creative solutions. Ensure the design, usage, and administration of Network Operations systems are documented in a clear, detailed, and formal manner to promote transparency and shared understanding among all stakeholders
Assumes responsibility for related duties as required or assigned
Oversees compliance with all relevant system Service Level Agreements (SLAs), ensuring that any issues are promptly documented, reported, and escalated as necessary to maintain operational standards and minimize disruptions
Manages and coordinates the procurement, inventory, and allocation of peripheral hardware, including monitors, mice, keyboards, phones, headsets, scanners, and specialized non-managed printers, by establishing effective processes for assignment and timely replacement in support of organizational needs
Directs the administration and integration of Network Operations applications across multiple platforms, ensuring alignment with enterprise core system deployments and driving seamless system interoperability
Continuously monitors advancements in computer technology and industry trends to proactively identify, evaluate, and recommend system enhancements that improve the credit union’s ability to deliver superior products and services to both staff and members
Executes additional functions and provide leadership support as needed, ensuring effective completion of tasks and the successful fulfillment of work assignments in accordance with organizational priorities and responsibilities
Qualification
Required
Broad understanding of information systems
Leadership capability
Ability to manage multiple tasks and projects in a regulated financial environment
Expertise in cybersecurity initiatives related to network and server operations
Experience with implementing security policies
Monitoring for potential threats
Ensuring compliance with regulatory standards and internal controls
Experience with Azure and M365 environments
Knowledge of ITIL best practices
Ability to deliver expert technical support and guidance
Experience with vendor management and maintaining professional business relations
Ability to facilitate user provisioning, personalization, support, and administration for Network Operations systems
Strong communication skills to act as a liaison between technical personnel and end users
Ability to analyze recurring issues and implement process improvements
Experience in managing network and server inventories
Ability to oversee compliance with Service Level Agreements (SLAs)
Experience in coordinating disaster recovery and business continuity procedures
Ability to represent the organization in external technical user groups
Ability to collaborate with staff and management to resolve technical issues
Experience in managing procurement, inventory, and allocation of peripheral hardware
Ability to monitor advancements in computer technology and industry trends
Company
Neighborhood Credit Union
Neighborhood Credit Union is a banking and financial services firm that deals with lending loans, mortgages and other financial services.
Founded in 1930
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James Frankeberger
Chief Financial Officer
Recent News
2025-10-23
Company data provided by crunchbase