WWW Customer Care Analyst I- Department of Public Works jobs in United States
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City of Baltimore · 1 day ago

WWW Customer Care Analyst I- Department of Public Works

positionBaltimore, MD
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$43K/yr - $67K/yr

The City of Baltimore is dedicated to social impact and community service, and they are seeking a Customer Care Analyst I. This role involves serving as a liaison between customers and City agencies, with responsibilities including learning office systems and effectively communicating with customers.

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Responsibilities

Learn to serve as a liaison between customers and City agencies
Receive close supervision from a technical superior
Work a conventional workweek in an office environment
Perform tasks with minimal physical exertion

Qualification

Microsoft OfficeWord processingSpreadsheetsEffective communicationMathematical computationsClerical records maintenanceAdaptability

Required

Have graduated from an accredited high school or GED certificate with some basic knowledge of Microsoft Office suites
Ability to learn current office systems, practices, procedures, and administration
Knowledge of general office equipment and personal computers to include word processing, spreadsheets and related software packages such as Excel and Microsoft Word
Ability to learn the skill in researching both hardcopy and electronic records and files
Ability to effectively communicate both verbally and in writing with internal and external customers through phone, email or in person
Ability to handle currency and make correct change
Ability to learn and interpret, explain, and apply billing policies, and procedures
Ability to make simple mathematical computations with speed and accuracy
Ability to understand and follow complex oral and written instructions
Ability to learn how to maintain clerical and accounting records and to prepare reports from such records
Ability to establish and maintain effective working relationships with co-workers and customers
Ability to adapt to frequent changes in processing of daily work and to be highly productive and accurate

Benefits

Medical
Prescription drug
Dental
Vision
Optional life
AD&D
FSA plans
Wellness programs
Support groups
Workshops

Company

City of Baltimore

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City of Baltimore is a government administration that provides public monuments and general services.
dateFounded in 1797
location
Baltimore, Maryland, USA
people-size10001+ employees
web-link
https://www.baltimorecity.gov/

Funding

Current Stage
Late Stage

Leadership Team

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Debbie Jacobs Rock
CEO/Founder
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Alexandra (Alli) Smith
Chief of Partnerships & Philanthropic Strategy
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