Pipl · 5 hours ago
SMB Sales & Renewals Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expPipl is seeking an SMB Sales & Renewals Specialist who will manage full-cycle sales of inbound leads while nurturing existing customer relationships. The role involves qualifying leads, booking meetings, and driving growth through renewals and upselling opportunities, ensuring customer satisfaction throughout the sales process.
Artificial Intelligence (AI)Big DataFraud DetectionMachine Learning
Responsibilities
Manage and convert inbound leads - Ensure timely response to inbound requests by contacting prospects via email, phone, and social media in order to qualify and close new sales opportunities
Enterprise Sales and Account Management Hand-off: Ensuring non-SMB leads and accounts are properly handed off the Enterprise sales or Account Management team
Maintain and Grow the Customer Base: Proactively manage your assigned book of business. Prioritize and generate meaningful engagements with your customers in order to retain revenue and identify expansion opportunities
Field Inquiries to Advance Sales: Serve as a primary point of contact for customer questions related to Pipl, removing friction in the sales cycle and advancing renewals, upsells, and new business conversations
Product Expertise: Present Pipl’s product offerings to potential clients and recommend the best solutions based on customer needs
Understand Customer Usage: Review customer data and usage insights to identify renewal risks and expansion opportunities
Enable Sales Efficiency: Develop and document workflows, content, and best practices that streamline new customer onboarding , reduce friction in the sales cycle, and provide the sales team with accurate, accessible customer information
CRM Management: Accurately track all leads, accounts and opportunities in the CRM
Results & Performance: Work toward and exceed monthly and quarterly revenue goals while maintaining best-in-class customer satisfaction throughout the sales process
Qualification
Required
A strong curiosity to understand customers' business problems, use cases, and objectives, and translate them into sales, retention, and expansion opportunities
Bachelor's degree in business or related field, or equivalent experience in sales, marketing, customer success, or another customer-facing role
At least 2-3 years of experience in sales, lead qualification, or customer success in Fraud, Payment, or Identity-related SaaS
Clear, engaging, and professional communicator across phone, video, email, and written channels, with strong interpersonal skills
Exceptional attention to detail with strong organizational and time management skills to manage renewal timelines, track pipeline activities, and support accurate forecasting
Proven ability to manage multiple priorities, including inbound inquiries, prospecting efforts, renewal cycles, and upsell initiatives
Strong ability to take initiative, follow up consistently, and drive opportunities forward with persistence and professionalism
Considerable relationship-building skills with the ability to develop trust, communicate persuasively, and influence customer decisions throughout the sales and renewal process
Preferred
Familiar with Salesforce CRM, Lead generation tools (ex. LI Sales Navigator), and Outbound Engagement platforms (ex. Apollo, Outreach)
Company
Pipl
Pipl is the world’s leading provider of online identity information. Pipl SEARCH and Pipl API are reducing customer friction, case resolution times, and the risks associated with fraud.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$19MKey Investors
Israel Growth Partners
2018-01-15Private Equity· $19M
Leadership Team
Matthew Hertz
Founder & CEO
Lev Ferdinskoif
Chief Research Officer (CRO)
Recent News
2025-07-18
Beyond Bylines
2025-03-26
2023-04-20
Company data provided by crunchbase