Atomic · 1 day ago
Support Engineer
United States
Full-time
Remote
New Grad, Entry Level
$70K/yr - $80K/yr
0+ years expAtomic Financial is seeking an early-career Support Engineer to ensure the reliable operation of their platform for financial institution customers post-launch. This customer-facing role involves triaging and troubleshooting technical issues while collaborating closely with Engineering and Product teams to enhance platform performance.
BankingFinancial ServicesLending
Responsibilities
Triage and resolve inbound technical tickets in our support system, following SLAs and internal escalation paths
Troubleshoot issues end-to-end: reproduce problems, ask great clarifying questions, gather details, review logs/traces/metrics, and document findings clearly
Escalate effectively to Engineering with high-quality context (steps to reproduce, expected vs. actual behavior, timestamps, environment details, customer impact)
Participate in incident response: help collect information, post customer-facing updates, and contribute to post-incident follow-ups (runbooks, knowledge base articles, monitoring improvements, etc.)
Support customers with integration and configuration troubleshooting (e.g., API requests, webhooks, auth-related setup) using clear, customer-friendly explanations
Write and maintain documentation: knowledge base articles, troubleshooting guides, and internal runbooks
Identify recurring issues and trends, and help improve processes, tooling, and product reliability over time
Handle sensitive data appropriately and follow Atomic’s security and privacy policies for regulated customers
Qualification
Required
0–2 years of experience in a customer-facing technical role (support, technical account work, helpdesk, NOC/SOC, internships), or equivalent hands-on experience demonstrated through projects/coursework
Strong troubleshooting fundamentals and curiosity: you enjoy debugging, forming hypotheses, and learning how systems work
Strong written communication: you can write crisp customer updates and clear internal notes
Organized and dependable: you can juggle multiple tickets, follow through, and keep stakeholders informed
Comfortable collaborating across teams and receptive to feedback/coaching
Preferred
Experience with APIs (HTTP basics, JSON), webhooks, and tools like Postman/curl
Familiarity with auth concepts (SSO/SAML, OAuth/OIDC) or a desire to learn
Basic SQL skills
Exposure to observability tools (Datadog, Sentry, Grafana, etc.)
Benefits
Medical, dental, vision and 401(k)
Opportunities for equity through stock options
Remote first workplace
Unlimited PTO, 10 company-paid holidays, & office closure between Christmas and New Year
Continuing education
Paid parental leave
Company
Atomic
atomic is an online platform that specializes in lending and financial services.
51-200 employees
H1B Sponsorship
Atomic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
Funding
Current Stage
Growth StageTotal Funding
$78.56MKey Investors
The FIS FinTech Accelerator in Partnership with The Venture CenterCore Innovation Capital
2025-04-01Series Unknown· $10M
2022-03-03Series B· $40M
2021-10-12Series A· $22M
Leadership Team
Jordan Wright
Co-Founder & CEO
Recent News
Morningstar.com
2025-10-31
Company data provided by crunchbase