PreSales Collective · 13 hours ago
Product Implementation Specialist
Royal Oak, MI
Full-time
Onsite
Entry Level
$17/hr - $23/hr
2+ years expSpotOn is a company dedicated to providing independent restaurants with innovative technology solutions. The Product Implementation Specialist will manage full-cycle implementation projects, ensuring accurate and efficient integration of the company's POS and management platforms with third-party applications.
Communities
Responsibilities
Manage full-cycle implementation projects for restaurant clients, including setup, configuration, testing, and deployment
Implement integrations between POS/restaurant systems and third-party applications, including online ordering, accounting, payroll, loyalty, CRM, or delivery platforms
Configure and deploy Teamwork (scheduling, payroll, tip distribution, internal communication) and Reserve (reservations, waitlists, guest profiles) platforms to meet client needs
Lead client onboarding sessions, including kickoff calls, training, and go-live support
Perform quality assurance, data validation, and testing to ensure accurate setups and integrations
Troubleshoot technical or data issues; escalate system-level problems to senior specialists or engineering as needed
Maintain accurate records of project activities, configurations, and client environments
Collaborate with internal teams (Sales, Product, Support, Customer Success, Engineering) to ensure seamless client experiences
Contribute to process improvements, integration playbooks, and technical documentation
Provide guidance and mentoring to junior implementation specialists as applicable
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists
Review and verify outcomes before submission to maintain consistency and high-quality standards
Identify and address process gaps or errors to drive continuous improvement and operational excellence
Qualification
Required
2+ years of professional experience in customer success or related roles
A high school diploma or GED is required
Fluent in English (written and verbal)
Preferred
Experience in fintech or SaaS environments preferred
Associate degree in Computer Science, Software Development, Business Management, Hospitality or a related field preferred
Additional languages are preferred but not required
Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Company
PreSales Collective
Community for all things PreSales: Leaders + Sales, Solution, Value Engineers + Solutions Architects + Aspiring SEs.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jose Espinoza ☁
PreSales SoCal Co-Founder & PSC Regional Lead
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