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Confidential · 9 hours ago

Customer Service Manager

DFW Metroplex

Full-time

Onsite

Mid, Senior Level

Confidential company is seeking a Customer Service Manager to oversee daily customer service activities and support key accounts. This role involves managing a team and ensuring strong service performance in a fast-paced manufacturing environment.

Marketing & Advertising

Responsibilities

Act as the main point of contact between customers, sales, and plant operations

Lead and support a team of Customer Service Representatives

Coordinate order flow, scheduling, and communication with internal departments

Ensure timely and accurate processing of customer orders and product requests

Monitor open orders, changes, and urgent customer needs

Address service issues, questions, and customer concerns as they arise

Support internal procedures related to pricing, invoicing, and order accuracy

Promote strong cross-functional collaboration to deliver reliable service

Qualification

Customer service managementManufacturing experienceERP/order management systemsPackaging industry experienceOrganizational skillsCommunication skillsProblem-solving skills

Required

Prior customer service experience in a manufacturing environment required

Packaging or corrugated industry experience is required

Proven ability to lead and manage a customer service team

Strong organizational, communication, and problem-solving skills

College coursework or equivalent professional experience

Preferred

Experience working with ERP/order management systems preferred

Benefits

Competitive compensation package

Benefits and career growth opportunities

Opportunity to join an established industry leader

Company

Confidential

Silicon Valley, California US, US

51-200 employees

Funding

Current Stage

Growth Stage

Leadership Team

Roshan Syed

Global Talent Partner

Company data provided by crunchbase